Global Cloud Ops Automation & Incident Lead

Amazon.com, Inc; Beer; On-site; GBP 120,000 - 180,000; Full time

Job summary

Amazon.com, Inc in the AWS Operations Management division seeks a Support Engineering Manager to lead a global team moving from reactive troubleshooting to proactive automation and engineering excellence using Agentic AI. You will eliminate toil, mentor engineers, and champion automation-driven solutions to meet demanding SLAs for millions of AWS customers worldwide.

Key duties include building a follow-the-sun support model, directing incident management at scale, and partnering with

Qualifications

• Demonstrated leadership experience managing engineering teams.
• Strong background in automation and incident management.
• Experience with follow-the-sun support models and global teams.
• Experience in achieving reliability and meeting SLAs.

Responsibilities

• Lead and develop a global support engineering team with career growth.
• Direct incident management during outages and drive permanent fixes.
• Establish follow-the-sun support across regions with 24/7 coverage.
• Build automation and tooling to reduce toil and improve SLAs.
• Collaborate with stakeholders to align team goals with customer problems.

Education

Bachelor's degree in Engineering, Computer Science, Information Systems or a related field

Job description

Amazon.com, Inc in the AWS Operations Management division seeks a Support Engineering Manager to lead a global team moving from reactive troubleshooting to proactive automation and engineering excellence using Agentic AI. You will eliminate toil, mentor engineers, and champion automation-driven solutions to meet demanding SLAs for millions of AWS customers worldwide.

Key duties include building a follow-the-sun support model, directing incident management at scale, and partnering with