Global Systems Administrator

IKO North America; Chester; On-site; GBP 54,452 - 57,436; Full time

Benefits offered by this job

Health Insurance (teledoc, FSA, HCSA)

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Vacation

Floating Days

Tuition Reimbursement

Service Awards

Employee Assistance Program

Job summary

IKO Industries Ltd. seeks a Global Systems Administrator to design, implement, and support global core infrastructure and manufacturing systems.

The role partners IT, engineering, and manufacturing teams to ensure uptime, security, and performance across data centres, cloud platforms, and OT environments. Reporting to the Manufacturing IT Infrastructure Team Lead, you will drive automation, standardization, and 24/7 availability, collaborating with vendors and across global sites.

Qualifications

• Bachelor's degree in CS/IT/Engineering or equivalent.
• 3–10+ years in systems administration with 24/7 operations.
• Experience in manufacturing/OT environments and industrial technology.

Responsibilities

• Manage and optimize servers, storage, virtualization, and hybrid infrastructure.
• Design and implement global data centre strategies including cloud and on‑prem environments.
• Provide Level 2/3 support within established SLAs and incidents handling.
• Collaborate with engineering teams and vendors to deploy manufacturing computing systems.
• Ensure uptime, security, resiliency, and performance of manufacturing systems.

Skills

Systems administration

Manufacturing/OT experience

Cloud/hybrid infrastructure

Vendor management

Incident response

Education

Bachelor’s degree in Computer Science, IT, Engineering or related field

Tools

VMware ESXi

Windows Server

Active Directory

Azure

Siemens WinCC/TIA Portal

Rockwell FactoryTalk

VDI/Thin clients

Backup & DR technologies

Job description

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

Role: Global Systems Administrator – Manufacturing & Core Infrastructure

Location: Chester, South Carolina – On-site

Job Summary: Reporting to the Manufacturing IT Infrastructure Team Lead, the Global Systems Administrator will be responsible for the design, implementation, support, and optimization of global core infrastructure and manufacturing systems environments. The successful candidate will provide technical and operational leadership while ensuring the availability, security, resiliency, and performance of data centres, cloud platforms, and manufacturing operational technology systems. This position serves as a key liaison between IT, engineering, manufacturing teams, external vendors, and other stakeholders. The role supports a 24/7 global manufacturing environment and contributes to the continuous improvement, automation, and standardization of infrastructure and manufacturing systems.

Compensation

$73,000-$77,000

Benefits

• Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Health Spending Account
• Employee Support and Mental Wellness
• Short-term Disability
• 401(k) Match
• Paid Vacation
• Floating Days
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Tuition Reimbursement
• Service Awards
• Employee Perks & Discounts

Job Responsibilities

• Manage and optimize servers, enterprise storage, virtualization platforms, and cloud, on-premises, and hybrid infrastructure
• Contribute to the design and execution of global data centre strategies, including cloud, co-location, and on-premises environments
• Research and recommend new infrastructure technologies aligned with organizational requirements and industry best practices
• Support, maintain, and enhance virtualized manufacturing environments, including Siemens and industrial automation platforms
• Collaborate with engineering teams and external vendors to deploy and support manufacturing computing systems
• Ensure the uptime, resiliency, security, and performance of manufacturing infrastructure systems
• Manage capacity planning, technology refreshes, and lifecycle management for manufacturing systems
• Provide Level 2 and Level 3 support for global infrastructure and manufacturing systems within established service-level agreements
• Perform infrastructure and system patching activities in accordance with corporate standards
• Lead incident response, troubleshooting, and service restoration activities during critical outages
• Participate in a 24/7 on-call rotation and respond to after-hours infrastructure and manufacturing system issues
• Follow IT service management processes, including incident, problem, change, and service management
• Implement and maintain infrastructure in accordance with corporate cybersecurity frameworks, policies, and governance standards
• Manage system access controls, permissions, security configurations, and compliance requirements
• Ensure software licensing compliance and adherence to enterprise technology standards
• Contribute to disaster recovery planning, documentation, testing, and optimization
• Support enterprise backup strategies to ensure data integrity, availability, and recoverability
• Serve as a technical contributor or technical lead for infrastructure and manufacturing technology projects
• Execute project deliverables and ensure established milestones and technical requirements are achieved
• Collaborate with cross-functional teams to deliver solutions aligned with operational and business needs
• Act as a primary liaison with infrastructure vendors for technical support, escalation, and issue resolution
• Monitor vendor performance and adherence to contractual service-level agreements
• Communicate technical information effectively to technical and non-technical stakeholders
• Maintain detailed documentation for systems, configurations, procedures, and operational standards
• Identify opportunities for process improvement, automation, standardization, and improved system performance
• Perform additional duties as assigned

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and professional experience
• 3–10+ years of systems administration or infrastructure experience
• 3–10+ years of experience supporting manufacturing or operational technology environments
• Experience supporting infrastructure within a 24/7 enterprise or manufacturing operation
• Strong understanding of cloud, on-premises, hybrid infrastructure, and data centre operations
• Hands‑on experience with VMware ESXi 6.x, 7.x, or newer virtualization environments
• Experience administering Windows Server 2016, 2019, or 2022
• Experience with Active Directory, Microsoft 365 administration, Microsoft Azure, and Linux
• Experience with enterprise storage, backup, and disaster recovery technologies
• Understanding of networking fundamentals and infrastructure monitoring tools
• Hands‑on experience with Siemens WinCC and TIA Portal is strongly preferred
• Experience with Rockwell Automation or Allen‑Bradley FactoryTalk is an asset
• Experience with ThinManager, thin-client environments, VDI, or Terminal Services
• Experience supporting HP and Dell enterprise server hardware
• Broad technical knowledge across servers, networking, virtualization, cloud infrastructure, and manufacturing systems
• Experience within an industrial or manufacturing environment, preferably supporting Siemens technologies
• Strong problem-solving, troubleshooting, and critical‑thinking skills
• Strong business acumen and the ability to align infrastructure solutions with organizational objectives
• Excellent verbal and written communication skills
• Strong stakeholder and vendor management capabilities
• Ability to manage multiple priorities in a fast‑paced manufacturing environment
• Collaborative, team‑oriented approach with the ability to provide technical leadership
• High attention to detail and commitment to security and operational excellence
• Willingness to participate in an on‑call rotation and provide after‑hours support
• Ability to work on‑site at the Chester, South Carolina facility
• Ability to travel occasionally to other company locations as required

Benefits of Employment

IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment

IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.