Global Solutions Design Director

Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group; Greater London; Hybrid; GBP 120,000 - 190,000; Full time

Benefits offered by this job

Hybrid work environment

Leadership development

Tuition reimbursement

Job summary

Fitch Learning is seeking a Director, Head of Solutions to lead the most complex, high-value client solutions and a global design team from our London base. You will shape strategy, drive delivery excellence, and partner with sales, product, and operations to scale impact across the finance education portfolio.

You will coach senior teams, balance client outcomes with profitability, and advance governance, processes, and continuous improvement across the Solutions function.

Qualifications

• Background in learning design or similar people-based solutions.
• Experience designing large-scale learning programmes and solutions.
• Experience building or leading teams, mentoring and resource management.
• Ability to implement data-driven continuous improvement.
• Attention to detail and high quality standards.
• Ability to build relationships with internal teams, external experts, and clients.
• Excellent communication and collaboration in a fast-paced environment.

Responsibilities

• Oversee Fitch Learning’s most complex and highest-value client solution designs, providing team leadership, escalation support, and executive oversight where needed.
• Lead your own portfolio of strategic client solutions, personally designing customised solutions for maximum client impact.
• Lead and coach a high-performing global solution design team, building capability, driving accountability, and creating a culture of collaboration, innovation, and continuous learning.
• Manage team capacity and utilisation effectively, ensuring resources are deployed appropriately across priorities while maintaining high-quality delivery and scalability.
• Partner closely with the Head of Implementation, Director to align on external mobilisation for solution implementation.
• Execute and maintain strong solution governance frameworks to improve quality, reduce risk, support decision-making, and ensure consistency across solutions.
• Drive data-driven continuous improvement across the Solutions function by identifying opportunities to enhance processes, ways of working, design methodologies, quality standards, and cross-functional collaboration.
• Develop and embed best practice approaches, tools, and frameworks for solution design, documentation, approval, and handover.
• Ensure strong commercial discipline in solution design, balancing innovation and client impact with profitability, scalability, operational feasibility, and strategic alignment.

Skills

Learning design

Workforce development

Organisational psychology

Team leadership

Data-driven improvement

Client relationships

Job description

Fitch Learning is seeking a Director, Head of Solutions to lead the most complex, high-value client solutions and a global design team from our London base. You will shape strategy, drive delivery excellence, and partner with sales, product, and operations to scale impact across the finance education portfolio.

You will coach senior teams, balance client outcomes with profitability, and advance governance, processes, and continuous improvement across the Solutions function.