Global Shipping Operations Lead

The Retail Partnership Ltd; Watford; On-site; GBP 42,000 - 60,000; Full time

Job summary

TRP Recruitment Limited in Watford is seeking an experienced Shipping Manager to own our international import operations. You will run day-to-day shipping, manage a dedicated team and coordinate with suppliers, freight forwarders, customs brokers, warehouses and finance to ensure on-time deliveries and compliance.

The role requires hands-on leadership, problem solving, and the ability to report risks and performance via clear KPI updates.

Qualifications

• Experience in international shipping and import operations.
• Ability to manage shipping documents, HS codes and Incoterms.
• Strong communication and reporting skills.

Responsibilities

• Oversee day-to-day shipping operation for FCL, LCL and Air shipments.
• Lead the Shipping team with workload and holidays, coaching staff.
• Monitor outstanding actions, risks, and shipment exceptions.
• Ensure accuracy of documents and compliance with customs requirements.
• Collaborate with suppliers, freight forwarders, and warehouses; provide updates and KPI reports.
• Review freight quotations and charges; manage invoices.
• Prepare daily/weekly updates and monthly KPI reports; drive improvements.

Skills

International shipping

Team leadership

KPI reporting

Problem solving

Tools

Excel

ERP system

Power Query

Job description

TRP Recruitment Limited in Watford is seeking an experienced Shipping Manager to own our international import operations. You will run day-to-day shipping, manage a dedicated team and coordinate with suppliers, freight forwarders, customs brokers, warehouses and finance to ensure on-time deliveries and compliance.

The role requires hands-on leadership, problem solving, and the ability to report risks and performance via clear KPI updates.