Global Service Manager

RDC; Braintree; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Cycle2Work Scheme

Eye Care Vouchers

Employee Discounts

Recognition Programmes

Wellbeing Benefits

Learning & Development

Financial Wellbeing

Free on-site parking

Job summary

Tekhnicon in Braintree, Essex, invites applications for a Global Service Manager role. The position is based in the UK with flexible shift patterns and hybrid working options, focusing on delivering exceptional customer service and operational excellence.

You will lead service delivery, coordinate cross-functional teams, and ensure customer needs are met on time. The role offers generous benefits and opportunities for professional growth within a supportive, employee‑centred organisation.

Qualifications

• Demonstrated focus on delivering results and meeting customer expectations.
• Strong communication and interpersonal skills across cross-functional teams.
• Ability to analyse issues, identify root causes and implement effective solutions.

Skills

Results orientation

Customer focus

Communication

Problem solving

Collaboration

Job description

Tekhnicon, Springwood, Braintree, Essex, CM7 2YN United Kingdom

Global Service Manager Braintree Full Time

Putting Customers First

• Is always results orientated - delivers what is needed, when it is needed and overcomes barriers
• Keeps the customer at the heart of everything they do - even when faced with uncertainty and pressure
• Listens to the customer carefully, manages and meets their expectations
• Recognises and takes immediate steps to handle an issue or potential problem or lets the right people know about it
• Communicates and/or presents effectively to small groups
• Shares information openly with others
• Probes and identifies underlying causes of issues before suggesting solutions
• When appropriate, involves others before making decisions
• Focuses on problem prevention first, then problem solving
• Is committed to highest priorities, objectives and manages expectations
• Expresses an appropriate sense of urgency to deliver key results on schedule
• Develops and maintains collaborative relationships
• Considers the impact of own behaviours and actions on others
• Actively seeks out the involvement of others and adjusts own approach if needed
• Perseveres and maintains self motivation and work standards even in adverse conditions

Considering The Long Term

• Strives to make plans that are aligned to the long-term business objectives
• Actively seeks opportunities to deliver better services
• Creates and applies new ideas, initiatives and solutions into daily work

Inspiring Success

• Takes responsibility and drives own development
• Pro-actively contributes to team performance
• Seeks a balance between benefits, costs and risks
• Learns from mistakes and reviews learning points to make improvements for the future
• Influences and persuades to achieve a successful joint outcome
  

Why Join Us?

Work Your Way Flexible shift patterns for operational roles and hybrid working options for office-based positions, helping you balance work and life.

Supporting You and Your Family Enhanced family leave and company sick pay, providing peace of mind when you need it most.

Generous Annual Leave 30 days' holiday including bank holidays, with additional days awarded for long service, increasing to a maximum of 34 days.

Health & Wellbeing Support Access to an Employee Assistance Programme, including a virtual GP service and specialist consultations for you and your family.

Great On-Site Facilities Enjoy our subsidised on-site canteen, offering a variety of meals, snacks, and drinks throughout the day.

A Workplace Community Regular employee events that bring people together, celebrate achievements, and create a positive working environment.

Investing in Your Future A wide range of internal and external training opportunities designed to support your career development and progression.

Convenient Location Free on-site parking available five days a week.

And That's Not All We offer a comprehensive range of additional employee benefits designed to support your wellbeing, financial health, lifestyle, and personal development, including:

• Cycle2Work Scheme. Save on the cost of a new bike and cycling accessories through salary sacrifice
• Eye Care Vouchers. Free eye tests and discounts on glasses for eligible employees.
• Employee Discount & Savings Platforms. Access exclusive discounts and cashback offers across a wide range of retailers, restaurants, travel providers, and everyday shopping.
• Recognition Programmes. Celebrating and rewarding great work through company recognition initiatives.
• Wellbeing Benefits. Access to health, wellbeing and support services for you and your family.
• Learning & Development Opportunities. Additional training, development resources and career progression support.
• Financial Wellbeing Support. Access to schemes and services designed to help employees make the most of their money and benefits.