Global Robot Support Operations Leader

Engineered Arts; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Engineered Arts seeks a transformational leader to build and run a global support organization for Ameca and Mesmer robots. You will shape installation, remote support, field engineering and end-of-life services, expanding international reach while driving customer excellence.

You will partner with COO and senior leadership to design processes, SOPs and tools, recruit and develop teams, and deliver high-impact customer outcomes across time zones and regions.

Qualifications

• Proven track record building or scaling multi-region technical support.
• Experience leading field service or service engineering teams for complex hardware.
• Willingness to travel internationally and manage cross-time-zone operations.

Responsibilities

• Define and implement a scalable global support model across regions.
• Lead and develop Robot Support Engineers and regional hubs.
• own the budget, roadmap, and service levels for support operations.
• Collaborate with product, quality and engineering to feed field learnings.
• Ensure safety, data protection and compliance across all sites.

Skills

Leadership

Global support

Time zone management

Stakeholder management

Team building

International travel

Education

Engineering degree or related

Tools

Helpdesk software

Ticketing systems

Job description

Engineered Arts seeks a transformational leader to build and run a global support organization for Ameca and Mesmer robots. You will shape installation, remote support, field engineering and end-of-life services, expanding international reach while driving customer excellence.

You will partner with COO and senior leadership to design processes, SOPs and tools, recruit and develop teams, and deliver high-impact customer outcomes across time zones and regions.