Global Product Operations Director

Publicis Groupe UK; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the marketing transformation industry is seeking an operational leader for product initiatives within its digital performance ecosystem. This pivotal role involves defining product features, ensuring operational readiness, and aligning cross-functional teams to deliver market-ready solutions. Candidates should possess a strong operational mindset, experience in product and marketing operations, and excellent communication skills to work effectively across various stakeholders. The role supports a hybrid working environment, allowing flexibility for its employees.

Benefits

Pension

Life Assurance

Private Medical

Income Protection Plan

WORK YOUR WORLD opportunity

REFLECTION DAYS

HELP@HAND BENEFITS

FAMILY FRIENDLY POLICIES

FLEXIBLE WORKING

BIRTHDAY DAY OFF

GREAT LOCAL DISCOUNTS

Qualifications

• Strong operational mindset skilled at creating workflows.
• Experience in product operations or program management in digital environments.
• Ability to manage competing priorities and stakeholders.

Responsibilities

• Lead operational processes to define new product features.
• Serve as the primary operational conduit between teams.
• Build, optimise, and govern workflows for execution.

Skills

Operational mindset

Product operations

Marketing operations

Cross-functional collaboration

Communication skills

Education

Certification in Agile or Project Management

Tools

Jira

Confluence

Asana

Job description

BRAND: Publicis Media
Job Function: Product
Location: London, United Kingdom
Experience Level: Management
Workplace Type: Hybrid

Company description

OVERVIEW
Publicis Groupe is one of the world's largest communications holding companies, present in over 110 countries and employing about 100,000 professionals.. The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation.

HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLD
Our clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we've invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market.

THE SPIRIT OF VIVA LA DIFFERENCE
Viva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world.

Overview

At Publicis Groupe, innovation is in our DNA-and Performics is where performance and technology meet to transform digital marketing outcomes for global brands. As a key capability within Publicis Media, Performics delivers high-impact digital activation strategies across 57+ markets. With over 30 nationalities in our team and deep partnerships with platforms like Google, Meta, Amazon, and The Trade Desk, we lead the way in delivering performance-driven solutions across search, social, programmatic, commerce, and affiliate marketing.

We're not just about delivering clicks-we're about delivering business outcomes.

This is a strategic operational role. You will play a pivotal part in ensuring that product initiatives across our digital performance ecosystem are operationally defined, structured for execution, and delivered with precision. Sitting between Product, Tech, Marketing, Sales, and Leadership, you will lead and orchestrate the processes that turn innovation into scaled, market-ready solutions.

This role is perfect for someone who thrives in structured environments, understands the needs of digital marketing teams, and knows how to build the processes, governance, and alignment needed to make complex products work across regions, channels, and teams.

Responsibilities

1. Product Strategy & Operational Definition

• Lead operational processes to define and scope new product features-ensuring they're backed by insights, business priorities, and feasibility assessments.
• Act as the voice of operational readiness within product development cycles, aligning MVPs with technical and marketing channel execution.
• Ensure all product documentation, requirements, and handovers are robust and execution-ready.
• Work cross-functionally to bridge the gap between strategy and channel-specific implementation needs.

2. Cross-Team Operational Collaboration & Alignment

• Serve as the primary operational conduit between Product, Engineering, Digital Marketing (Search, Social, Commerce, Programmatic), and Sales.
• Facilitate alignment across stakeholders through structured communication forums, working groups, and feedback loops.
• Translate product goals into operational roadmaps and delivery timelines, securing buy-in and ongoing accountability from all departments.
• Drive problem-solving for any operational barriers that prevent successful rollout or adoption.

3. Operational Excellence & Processes

• Build, optimise, and govern workflows for planning, prioritization, execution, and go-to-market enablement.
• Develop tools, reporting frameworks, and dashboards to track progress and performance of product initiatives across digital channels.
• Maintain intake and prioritisation mechanisms for requests related to digital marketing product needs and operational enhancements.

Qualifications

Required Experience

• A strong operational mindset-skilled at creating systems, frameworks, and workflows that drive clarity and alignment.
• Experience in product operations, program management, marketing operations, or similar roles focused on execution in complex digital environments.
• Understanding of how digital marketing channels operate, perform, and integrate with product delivery (e.g., Search, Paid Social, Programmatic, Commerce, Affiliates).
• Ability to manage competing priorities and cross-functional stakeholders in a matrixed, fast-moving organisation.
• Excellent communication skills to navigate between technical and non-technical audiences, and influence at multiple levels.
• Familiarity with tools like Jira, Confluence, Asana, and marketing analytics platforms to support agile planning and performance tracking.

Preferred but Not Required

• Experience supporting go-to-market operations for digital tools, platforms, or data products.
• Insight into how product evolution impacts digital performance outcomes and marketing ROI.
• Certification in Agile (e.g., CSM, CSPO) or Project Management (e.g., PMP) is a plus.

Preferred Skills

• PMP, Agile, or Scrum certifications a plus.
• Experience supporting global product rollouts.
• Fluency in marketing data and analytics to inform operational decision-making.
• Experience managing product assets or information across multiple digital platforms.

Additional information

Benefits:

In the UK, alongside the core benefits such as Pension, Life Assurance, Private Medical, and Income Protection Plan, we also offer:

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups)

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