Global Product Operations Director

Publicis Groupe; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Publicis Groupe is seeking a strategic operational role within its Performics team, focusing on transforming digital marketing outcomes. The ideal candidate will thrive in structured environments, lead operational processes, and facilitate cross-team collaboration to ensure the successful execution of product initiatives. This role offers an opportunity to innovate in a fast-paced environment and contribute to high-impact digital strategies across multiple markets.

Benefits

Pension

Life Assurance

Private Medical

Income Protection Plan

Work Your World opportunity

Additional Reflection Days

24/7 Help@Hand helpline

Family Friendly Policies

Flexible Working

Birthday Day Off

Great Local Discounts

Qualifications

• Strong operational mindset focusing on systems and frameworks.
• Experience in product operations, program management, or marketing operations, particularly in digital environments.
• Excellent communication skills for navigating technical and non-technical stakeholders.

Responsibilities

• Lead operational processes for defining and scoping product features.
• Act as the voice of operational readiness within product development cycles.
• Build and optimize workflows for planning and execution of product initiatives.

Skills

Operational mindset

Product operations

Program management

Cross-functional collaboration

Excellent communication

Education

Degree or equivalent experience

Tools

Jira

Confluence

Asana

Marketing analytics platforms

Job description

Company Description

OVERVIEWPublicis Groupe is one of the world’s largest communications holding companies, present in over 110 countries and employing about 100,000 professionals.. The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation.HELPING OUR CLIENTS UNLOCK GROWTH IN THE PLATFORM WORLDOur clients compete in the platform world, a horizontal marketplace between creators and consumers, between speakers and listeners, between buyers and sellers. To thrive in the platform world, companies must continue to innovate their products and business models. Four imperatives (1. Real Identity, 2. Dynamic, Diverse and Disruptive Creativity 3., Smart Media and 4. Direct Relationships) via our suite of world-class agencies, are necessary for modern brands to win in the platform world. At Publicis Groupe, we’ve invested in capabilities across these four imperatives our clients need to unlock growth. As the only one who can architect, build and orchestrate end to end solutions, not only do we have a proven record of building bespoke models for clients and leading expertise across all major industry categories, we are able to offer our talents more opportunities to grow and benefit from a richer learning experience. We call this Power of One. Powered by a 100,000-strong network via Marcel, our AI-based platform, we are also able to provide our clients and talents instant access to resource, knowledge for any need, any time, in any market.THE SPIRIT OF VIVA LA DIFFERENCEViva La Difference is deeply rooted in everything we do. It has always been in our DNA. From the birth of Publicis, 94 years ago, when Marcel Bleustein-Blanchet, our founder, invented French advertising. Viva La Difference expresses how we value and respect each individual and recognize what makes us distinctive. This is the charge that inspires our teams to celebrate the differences in identity, background, culture, and experience of all of us. It is how we behave with each other and our clients, and it is deeply rooted throughout our work, to elevate and bring to life our differences throughout the platform world.

Job Description

At Publicis Groupe, innovation is in our DNA—and Performics is where performance and technology meet to transform digital marketing outcomes for global brands. As a key capability within Publicis Media, Performics delivers high-impact digital activation strategies across 57+ markets. With over 30 nationalities in our team and deep partnerships with platforms like Google, Meta, Amazon, and The Trade Desk, we lead the way in delivering performance-driven solutions across search, social, programmatic, commerce, and affiliate marketing.

We’re not just about delivering clicks—we’re about delivering business outcomes.

This is a strategic operational role. You will play a pivotal part in ensuring that product initiatives across our digital performance ecosystem are operationally defined, structured for execution, and delivered with precision. Sitting between Product, Tech, Marketing, Sales, and Leadership, you will lead and orchestrate the processes that turn innovation into scaled, market-ready solutions.

This role is perfect for someone who thrives in structured environments, understands the needs of digital marketing teams, and knows how to build the processes, governance, and alignment needed to make complex products work across regions, channels, and teams.

Responsibilities

1. Product Strategy & Operational Definition

• Lead operational processes to define and scope new product features—ensuring they're backed by insights, business priorities, and feasibility assessments.

• Act as the voice of operational readiness within product development cycles, aligning MVPs with technical and marketing channel execution.

• Ensure all product documentation, requirements, and handovers are robust and execution-ready.

• Work cross-functionally to bridge the gap between strategy and channel-specific implementation needs.

2. Cross-Team Operational Collaboration & Alignment

• Serve as the primary operational conduit between Product, Engineering, Digital Marketing (Search, Social, Commerce, Programmatic), and Sales.

• Facilitate alignment across stakeholders through structured communication forums, working groups, and feedback loops.

• Translate product goals into operational roadmaps and delivery timelines, securing buy-in and ongoing accountability from all departments.

• Drive problem-solving for any operational barriers that prevent successful rollout or adoption.

3. Operational Excellence & Processes

• Build, optimise, and govern workflows for planning, prioritization, execution, and go-to-market enablement.

• Develop tools, reporting frameworks, and dashboards to track progress and performance of product initiatives across digital channels.

• Maintain intake and prioritisation mechanisms for requests related to digital marketing product needs and operational enhancements.

Qualifications

Required Experience

• A strong operational mindset—skilled at creating systems, frameworks, and workflows that drive clarity and alignment.

• Experience in product operations, program management, marketing operations, or similar roles focused on execution in complex digital environments.

• Understanding of how digital marketing channels operate, perform, and integrate with product delivery (e.g., Search, Paid Social, Programmatic, Commerce, Affiliates).

• Ability to manage competing priorities and cross-functional stakeholders in a matrixed, fast-moving organisation.

• Excellent communication skills to navigate between technical and non-technical audiences, and influence at multiple levels.

• Familiarity with tools like Jira, Confluence, Asana, and marketing analytics platforms to support agile planning and performance tracking.

Preferred but Not Required

• Experience supporting go-to-market operations for digital tools, platforms, or data products.

• Insight into how product evolution impacts digital performance outcomes and marketing ROI.

• Certification in Agile (e.g., CSM, CSPO) or Project Management (e.g., PMP) is a plus.

Preferred Skills

• PMP, Agile, or Scrum certifications a plus.

• Experience supporting global product rollouts.

• Fluency in marketing data and analytics to inform operational decision-making.

• Experience managing product assets or information across multiple digital platforms.

Additional Information

Benefits:In the UK, alongside the core benefits such asPension, Life Assurance, Private Medical,andIncome Protection Plan, we also offer:

• WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups)#LI-NP1