Global People Process & Shared Services Lead (12m FTC)

Avaloq; City of Edinburgh; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Avaloq in Edinburgh seeks a People Process & Shared Services Expert to lead the review, redesign and harmonization of global People processes, including the establishment of the Manila Shared Services & Digital Solutions team. The role requires driving governance, process ownership and cross-country collaboration.

You will focus on simplifying ways of working, implementing SOPs, RACIs, and KPIs, while enabling automation and self-service across the organization.

Qualifications

• Significant experience in HR / People transformation, process excellence, Shared Services or operating-model design.
• Experience mapping and redesigning complex end-to-end HR processes.
• Deep understanding of HR service delivery, governance and process ownership.
• Experience with SOPs, RACI matrices, service catalogs and process controls.
• Lean, Six Sigma, BPM or similar process-improvement experience.

Responsibilities

• Lead the review and redesign of end-to-end People processes across countries and functions, simplifying and harmonizing ways of working to create a consistent and effective future-state model.
• Turn redesigned processes into clear, practical frameworks, developing process maps, SOPs, RACIs, decision rights, governance and controls, escalation paths and local exception guidelines that enable teams to work with confidence.
• Shape the operating model for the new Manila Shared Services & Digital Solutions team, helping define its service catalogue, process ownership, governance arrangements and controls.
• Identify and transition suitable activities into Shared Services, supporting migration planning, knowledge transfer and the smooth embedding of new ways of working.
• Drive service excellence and continuous improvement, establishing meaningful service levels and KPIs while identifying opportunities for workflow optimization, employee and manager self-service, and automation.
• Bring stakeholders together to turn insight into action, facilitating workshops with local and global People teams and presenting clear priorities, recommendations and improvement opportunities to senior People leadership.

Skills

HR transformation

Process design

Stakeholder management

Facilitation

Service delivery

Lean Six Sigma

Tools

SAP SuccessFactors

Job description

Avaloq in Edinburgh seeks a People Process & Shared Services Expert to lead the review, redesign and harmonization of global People processes, including the establishment of the Manila Shared Services & Digital Solutions team. The role requires driving governance, process ownership and cross-country collaboration.

You will focus on simplifying ways of working, implementing SOPs, RACIs, and KPIs, while enabling automation and self-service across the organization.