Global Payments Executive Director: Strategy & Transformation

Muf

Greater London

On-site

GBP 180,000 - 260,000

Full time

14 days+

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Job summary

MUFG Investor Services in London seeks an Executive Director to lead Global Payments, ensuring a scalable, resilient operating model across borders. You will drive the technology roadmap, partner with Tech and Product teams, and oversee secure, on-time client and fund payments.

The role demands 10–15 years in treasury/payments, strong leadership of global teams, and deep knowledge of cross-border and multi-currency payments.

Qualifications

Degree in Finance, Business, Accounting, Economics or a related discipline.
10–15 years' experience in Treasury and Payments, ideally within fund services, asset servicing or financial services.
At least 5 years in senior leadership, with experience leading high-performing, geographically dispersed teams.
Proven experience building, scaling or transforming global operational functions.
Deep knowledge of treasury and payment operations, including SWIFT, wire payments, banking platforms, correspondent banking and payment routing.

Responsibilities

Provide strategic leadership for the Global Payments function, building a scalable, resilient and globally consistent operating model that supports business growth.
Drive the technology, automation and transformation roadmap, partnering with Technology and Product teams to increase straight-through processing, reduce manual intervention and strengthen controls.
Lead bank connectivity, payment platform enhancements and integration initiatives, ensuring efficient and resilient connectivity across internal and external banking systems.
Maintain executive oversight of global payment operations, ensuring the timely, accurate and secure execution of client, investor, fund, treasury and corporate payments.
Establish global standards, procedures, controls, SLAs and KPIs to drive service quality, regulatory compliance and a reduction in payment errors, failures and operational incidents.
Lead the transition and integration of payment activities across the organisation into the Global Payments function, ensuring consistent standards and seamless service delivery.
Build and develop a high-performing global leadership team, with clear accountability, performance management, coaching and succession planning.
Oversee payment investigations, operational incidents, third-party providers, business continuity and operational resilience, acting as the senior escalation point for critical matters.
Ensure compliance with relevant regulatory and industry requirements, including AML, sanctions, financial crime, data protection and payment standards.
Partner with business and client teams to support client onboarding, product expansion and evolving payment requirements.
Provide meaningful management information and risk reporting covering performance, capacity, productivity and operational risk.
Monitor the following KPI’s to measure productivity: Payment volume per FTE, STP Rates, Automation Adoption, Capacity Utilization, Reduction in Manual Touch Points, Use of Location Strategy and Operating Model design to manage costs and absorb growth.