Global Operations Manager - Security

SoftwareONE Deutschland GmbH; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Job summary

SoftwareOne is seeking a Global Operations Manager – Security to connect and strengthen regional delivery teams across our Security Services portfolio. This pivotal role drives consistency, quality, and operational excellence across managed security services globally.

You will work with regional teams and stakeholders to shape how we deliver security services—ensuring a seamless, high-quality experience for customers and colleagues.

Qualifications

• Experience delivering managed services globally with a security focus.
• Ability to navigate complexity and drive alignment across teams.
• Proactive mindset with passion for continuous improvement.

Responsibilities

• Drive consistency and quality across regional security services.
• Collaborate with regional teams to standardise practices.
• Influence service performance and continuous improvement.

Skills

Global delivery

Security services

Stakeholder management

Operational excellence

Process improvement

Tools

ITIL

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Location | Open to all SoftwareOne Locations for Internal Applications

We are seeking a Global Operations Manager – Security to connect and strengthen our regional delivery teams across our Security Services portfolio.

This is a pivotal role focused on driving consistency, quality, and operational excellence across managed security services globally. You will work closely with regional teams and stakeholders to shape how we deliver security services—ensuring a seamless, high-quality and resilient experience for our customers and colleagues.

Operating at the centre of our global delivery model, you will influence service performance, support continuous improvement, and promote standardised ways of working across regions. This is an opportunity to make a meaningful impact in a fast-paced, evolving environment while collaborating across a globally distributed organisation.

What we need to see from you

• We bring strong experience in managed service delivery within a global context, with a solid background in security services and the ability to navigate complexity and drive alignment across teams.
• You have confidence building relationships with stakeholders, influencing outcomes, and embedding consistent, high-quality operational practices. A strong understanding of security environments, frameworks, and service delivery models is key, alongside a proactive mindset and a passion for continuous improvement.
• You are motivated by driving operational excellence at scale and enjoy working as part of a globally connected team.

Further information is available in the full job description.

Job Function

Services