Global Multinational Client Service Leader

Chubblifefund; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Chubb European Group SE UK Branchis seeking a senior leader to provide oversight of multinational client service delivery from London. You will drive performance, coach technical specialists, and act as the go-to contact for senior stakeholders across captive and reinsurance programmes.

You will lead change initiatives, ensure governance and service standards, and collaborate with Global Client Executives and local offices to ensure seamless delivery and client satisfaction.

Qualifications

• Extensive knowledge of multinational insurance servicing and complex programme structures.
• Proven experience in a multinational insurance environment, ideally with captive and reinsurance programme exposure.
• Proven experience leading teams of technical experts and/or team managers.
• Strong stakeholder management and relationship-building skills.
• Demonstrated ability to influence across functions and levels.
• Proven track record of driving change and improving service delivery.
• Strong organisational, analytical, and problem-solving skills.
• Ability to manage complex issues with sound judgement and commercial awareness.

Responsibilities

• Provide senior oversight of multinational client service delivery across the team, ensuring service standards, quality, and timeliness are consistently achieved.
• Support and coach technical specialists to build capability, improve performance, and strengthen succession.
• Act as an escalation point for complex servicing issues, ensuring effective resolution and stakeholder confidence.
• Monitor performance trends and use MI and quality data to identify risks, gaps, and improvement opportunities.
• Ensure appropriate governance, controls, and service standards are maintained across the function.
• Build strong relationships with clients, brokers, underwriters, and internal stakeholders to support retention, growth, and service excellence.
• Represent the multinational service function in senior meetings and contribute to business development and client strategy.
• Partner with Global Client Executives, Operations, Reinsurance, Credit Control, and local offices to ensure seamless delivery.
• Support complex account activity and ensure issues are managed proactively and professionally.
• Act as a trusted senior point of contact for multinational servicing matters.
• Lead or contribute to strategic projects that improve service delivery, efficiency, and operating model effectiveness.
• Identify opportunities to streamline processes, improve controls, and enhance the client experience.
• Support adoption of new tools, systems, and ways of working across the function.
• Promote a culture of continuous improvement, accountability, and collaboration.
• Share best practice and help embed consistent standards across the wider team.
• Coach and develop technical specialists, and early career colleagues to build a high-performing team.
• Support capability building through feedback, training, and knowledge sharing.
• Help create an inclusive, engaged, and accountable team culture.
• Contribute to succession planning and talent development within the function.

Skills

Multinational insurance

Programme structures

Leadership

Stakeholder management

Change management

Governance

Analytical thinking

Problem solving

Commercial awareness

Job description

Chubb European Group SE UK Branchis seeking a senior leader to provide oversight of multinational client service delivery from London. You will drive performance, coach technical specialists, and act as the go-to contact for senior stakeholders across captive and reinsurance programmes.

You will lead change initiatives, ensure governance and service standards, and collaborate with Global Client Executives and local offices to ensure seamless delivery and client satisfaction.