Multinational Team Manager

Chubb Ltd.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading multinational insurance firm is seeking a Multinational Team Manager to oversee a team of Client Service Executives in managing international accounts. The role involves ensuring service standards, guiding team performance, and building strong client relationships. Candidates should have expertise in multinational insurance, strong organizational skills, and a proven track record of driving change. The position offers a full-time schedule and opportunities for professional growth.

Qualifications

• Expert in deep knowledge of Multinational Insurance Business.
• Experience servicing multinational insurance programmes is essential.
• Proven history of implementing or driving change.
• Strong organizational and time-management skills.
• Excellent communication and relationship-building abilities.
• Proven history of implementing or driving change.
• Proficiency in managing complex accounts and resolving issues effectively.
• Chartered Insurance Institute – Insurance Certificate (desirable).
• A foreign language is advantageous but not required.

Responsibilities

• Guide and support team members in multinational account handling activities.
• Build and maintain positive relationships with clients and brokers.
• Contribute to ongoing projects aimed at enhancing departmental processes.
• Develop and mentor junior team members, including Apprentices and Early Careers.
• Manage a subset of programme accounts in line with multinational servicing processes and systems.
• Collaborate with other Team Managers, Captive & Complex Manager, and internal stakeholders to ensure consistency and objectives are met.
• Undertake incidental tasks to support department goals.
• Provide training to CSEs and Underwriters across UK&I and the Madrid COE.

Skills

Deep knowledge of Multinational Insurance Business

Strong organizational skills

Excellent communication abilities

Experience managing teams

Relationship-building abilities

Proficiency in managing complex accounts

Account management

Language skills

Education

Chartered Insurance Institute – Insurance Certificate

Job description

As a Multinational Team Manager, leading a team of Client Service Executives (CSEs), you will be responsible for managing a portfolio of multinational accounts, including Captive and Reinsurance programmes, ensuring that service standards are consistently met or exceeded. You will oversee the end-to-end process for select accounts, working closely with your team to ensure all administrative activities are completed on time and to the highest quality.

Key Responsibilities:

1. Managing Team Performance

• Guide and support team members in Multinational account handling activities for both New and Renewal business. ensuring accuracy and timeliness; premiums are debited and policies are issued promptly.
• Ensure timeliness is evidenced through adherence to KPI’s, especially in preparation of processing instructions for Operations, Credit Control, Reinsurance, and local offices, both at an individual and team level.
• Ensure Team are working to high accuracy levels through Quality Review Framework; using the data to identify gaps in competency or process and then working to close these across team or individual performance.
• Develop and influence junior members of the team including Apprentices and Early Careers.
• Manage a small number of programme accounts in line with agreed Client Service Executives multinational servicing process and systems.
• Work with and support other Team Managers and Captive & Complex Manager to ensure full team is supported, consistency is maintained and department objectives are met.
• Undertake incidental tasks as required to support team and department objectives.

2. Multinational Advocacy

• Build and maintain positive relationships with clients and brokers, acting as a representative of the Chubb Multinational Service Offering.
• Attend client and broker meetings, showcasing the company’s global capabilities and supporting business development initiatives.
• To work closely with Global Client Executive’s and Underwriters to assist in winning new business acquisitions and all appropriate business support activities.
• Collaborate with internal teams to resolve accounting and processing issues.
• Provide regular training to CSE’S, Underwriters across UKI and to our Operations Centre of Excellence in Madrid, ensuring knowledge is dispersed and acting as a technical referral point.

3. Driving Change

• Contribute to ongoing projects aimed at enhancing departmental processes and efficiency.
• Identify and implement improvements to service delivery and operational processes.
• Support the adoption of new tools, technologies, and best practices within the team.

Qualifications

Skills & Experience Requirements:

• Expert in deep knowledge of Multinational Insurance Business.
• Experience servicing multinational insurance programmes is essential.
• Experience managing teams of technical experts.
• Strong organizational and time-management skills.
• Excellent communication and relationship-building abilities.
• Proven history of implementing or driving change.
• Proficiency in managing complex accounts and resolving issues effectively.
• Chartered Insurance Institute – Insurance Certificate (desirable).
• A foreign language is advantageous but not required.

Job Info

• Job Identification 30563
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Processing Services
• Business Unit United Kingdom
• Legal Employer Chubb European Group SE UK Branch