Global IT Platform Engineer Senior Manager

ZipRecruiter; London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading consulting firm seeks a ServiceNow Platform Engineer to develop and support CMDB and ITAM solutions. The ideal candidate will have extensive experience with ServiceNow, demonstrating strong technical skills and the ability to work in an Agile team. This role offers the opportunity for independence while identifying innovative enhancements to the platform.

Qualifications

• 8+ years of experience in ServiceNow solutions.
• 4+ years designing and implementing CMDB solutions.
• Proven experience in platform upgrades and performance optimization.

Responsibilities

• Developing and supporting CMDB and ITAM on the ServiceNow platform.
• Collaborating with stakeholders for platform improvements.
• Participating in Agile ceremonies and delivering work each sprint.

Skills

JavaScript

ServiceNow Development

Agile Methodology

Troubleshooting

Education

ServiceNow Certifications

Job description

Job Description

*Locations*: Boston | Canary Wharf | AtlantaWho We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed, organizations must blend digital and human capabilities.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.What You'll DoYou will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance.

You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities.As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects.

You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You’ll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform’s evolution to meet the needs of our dynamic and fast-paced environment.*YOU’RE GOOD AT** Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work* Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities* Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability* Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis* Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes* Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals* Embracing Agile ways of working and adapting quickly to changing priorities and business needsWhat You'll Bring* 8+ years of experience developing and maintaining ServiceNow solutions* 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping.* Proven experience in platform upgrades, performance optimization, and maintenance* Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging* Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps* ServiceNow certifications are highly preferredWho You'll Work WithYou will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master.

You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint.Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to , , , , sex, , / expression, , , protected veteran status, or any other characteristic protected under , provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer.

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