Global Immigration Client Services Lead

centuro global; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Centuro Global in London offers a Client Services Executive – Global role, blending immigration expertise with a technology-enabled service model. You will own client matters from instruction through completion, coordinating with global partners and internal teams to deliver a compliant, value-driven experience.

We seek candidates with 5+ years in global mobility, strong stakeholder management, and proficiency with case management and CRM tools, exposed to continuous improvement in a

Qualifications

• Minimum five years' experience in global immigration, global mobility or international expansion.
• Experience managing complex client portfolios and end-to-end casework.
• Excellent stakeholder management and communication skills.
• Experience using case management and CRM platforms.
• Strong research, analytical and problem-solving capability.
• Ability to work autonomously within a fast-paced, technology-enabled environment.

Responsibilities

• Manage end-to-end global immigration casework across multiple jurisdictions.
• Provide practical, commercially focused advice throughout the client journey.
• Build trusted relationships through proactive communication and expectation management.
• Coordinate Centuro's global legal and professional partner network to deliver consistent service quality.
• Support wider global expansion enquiries, including employment, entity formation and compliance, referring specialist matters where appropriate.
• Identify opportunities to improve client outcomes through technology, automation and process improvements.
• Capture client feedback and operational insight to support Product enhancements and service innovation.
• Maintain accurate documentation, billing, compliance records and case management data.
• Collaborate with Account Management to support customer retention, adoption and long-term value.
• Contribute to knowledge sharing, standardisation and continuous improvement across the Client Services function.

Skills

Customer centricity

Commercial awareness

Communication & influencing

Critical thinking

Attention to detail

Adaptability

Collaboration

Continuous improvement

Tools

CRM platforms

Job description

Centuro Global in London offers a Client Services Executive – Global role, blending immigration expertise with a technology-enabled service model. You will own client matters from instruction through completion, coordinating with global partners and internal teams to deliver a compliant, value-driven experience.

We seek candidates with 5+ years in global mobility, strong stakeholder management, and proficiency with case management and CRM tools, exposed to continuous improvement in a