Global Head of Service and Customer Experience /Responsable du service et de l'expérience client H/F

Dentsply Sirona; Stonehouse; Hybrid; GBP 140.000 - 195.000; Vollzeit

Zusammenfassung

Wellspect, part of Dentsply Sirona, seeks a Global Head of Service & Customer Experience to shape the future of healthcare beyond products. You will lead the strategy for a global service business, translating customer insights into new services and value.

Based in Versailles or Stonehouse, the role combines executive leadership with cross-functional collaboration across Marketing, Sales, Innovation and Market Organizations, to drive growth and improve patient and customer outcomes worldwide.

Qualifikationen

• Academic background inMarketing/related field.
• 5+ years in marketing/product/innovation/sales.
• Excellent English written and spoken.
• Multinational company experience in medical devices/pharma preferred.

Aufgaben

• Shape growth strategies for a global service business.
• Lead cross-functional initiatives across Marketing, Sales, Innovation and Market Organizations.
• Translate customer insights into new services and business opportunities.
• Influence commercial strategy and portfolio development at a global scale.

Kenntnisse

English proficiency

Global leadership

Ausbildung

MSc/BSc in Marketing or related

5+ years in marketing/product/innovation/sales

Jobbeschreibung

You are commercially minded, customer obsessed and energized by building something new. You enjoy connecting customer needs, market opportunities and business value, and can translate vision into action across a complex international organization. You have experience shaping growth strategies, developing value propositions and leading cross-functional initiatives that deliver measurable business impact. You will also have :

• An academic background (M.Sc./B.Sc.) in Marketing, Product Management, Business economics, Health economy or equivalent relevant experience
• At least 5 years of experience working in/with local or global marketing, product management and/or innovation processes and /or sales
• Full command of the English language, both written and spoken.
• Have multinational company experience preferably from medical device sector or pharmaceuticals
  Wellspect Healthcare est l'un des principaux fournisseurs mondiaux de dispositifs médicaux innovants destinés à aider les personnes souffrant de rétention urinaire ou de constipation chronique. Plus de 1 000 employés dans le monde entier se consacrent à faire la différence pour les personnes qui ont besoin de nos produits et de nos services. Wellspect est l'un des principaux fabricants mondiaux de sondes urinaires intermittentes, dont la marque LoFric® est la plus connue. Pour aider les personnes souffrant de constipation chronique ou sévère, Wellspect a développé ce qui est probablement le système d'irrigation le plus avancé au monde, Navina , combinant un haut degré de commodité pour l'utilisateur, d'efficacité clinique et de connectivité en un seul système intelligent. Wellspect s'efforce de devenir climatiquement neutre et de laisser l'empreinte environnementale la plus faible possible.

La société, dont le siège social se trouve à Mölndal, en Suède, est présente dans plus de 30 pays et fait partie de Dentsply Sirona, le plus grand fabricant mondial de technologies dentaires professionnelles. Les actions de la société sont cotées aux États-Unis sur le NASDAQ sous le symbole XRAY. Visitez les sites www.wellspect.com and www.dentsplysirona.com pour plus d'informations.

Global Head of Service & Customer Experience

Shape the future of healthcare beyond products At Wellspect, nous croyons la prochaine vague de croissance viendra pas seulement ...

Working from Versailles, France or Stonehouse, Glo, UK

Why this role is exciting

• Lead one of Wellspect's most important future growth platforms.
• Build the strategy and roadmap for a global service business with significant untapped potential.
• Transform customer insights into new services, solutions and business opportunities.
• Influence commercial strategy, customer engagement and portfolio development on a global scale.
• Partner with senior leaders across Marketing, Sales, Innovation and Market Organizations.
• Drive meaningful impact for healthcare professionals, patients and customers worldwide.
• Combine strategy, innovation, customer understanding and business building in a highly visible global leadership role.