Global Head of Quality

China-Britain Business Council; Nuneaton; Hybrid; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

Annual bonus up to 20%

Cycle to Work

Wellbeing benefits

Job summary

Holland & Barrett is seeking a Global Head of Quality to lead the next phase of our quality journey. You will create a consistent QMS, align standards, and drive faster, clearer quality decision-making across markets, including UK, Benelux and Asia.

You will build global governance, oversee incident management, CAPA, audits and recalls readiness, and shape digital quality systems and reporting for senior leadership.

Qualifications

• Senior Quality leadership experience in regulated environments.
• Experience building global QMS and quality governance.
• Proven ability to lead cross-functional teams across markets.

Responsibilities

• Define and deliver global QMS strategy, operating model, and governance.
• Standardise incident management, CAPA, audits and quality governance.
• Develop and enhance electronic QMS and digital quality tools.
• Create global quality reporting with KPIs and dashboards for leaders.
• Identify systemic issues from data and drive improvement.
• Set global supplier quality and recalls readiness frameworks.
• Lead quality teams across UK, Benelux, and Asia.

Skills

Senior Quality leadership

Cross-location leadership

Change management

QMS implementation

Quality governance

Data-driven decisions

Education

Degree in Quality/ Food Science or related

Tools

Electronic QMS

Quality dashboards

Job description

Nuneaton or Burton upon Trent | Full-time | Permanent | Hybrid

We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in Nuneaton or Burton upon Trent (or another designated location) for a minimum of 2 days per week.

This is a global role, with travel to our Benelux business typically around once a month or every six weeks, alongside occasional travel to Asia and other locations as required.

At Holland & Barrett, quality is fundamental to the trust our customers place in us.

As Global Head of Quality, you'll lead the next stage of our global Quality journey – creating a consistent, effective Quality Management System and bringing greater pace, visibility and alignment to how Quality operates across our markets.

With Quality colleagues across the UK & Ireland, Benelux and Asia, you'll connect teams around common standards, systems and data. You'll have the opportunity to shape how we work globally, from QMS and digital systems to incident management, complaints, CAPA, audit and Quality governance.

What you'll be doing

• Define and deliver our global Quality Management System (QMS) strategy, operating model and governance framework.
• Create consistent global standards for incident management, complaints, audit, corrective and preventive actions (CAPA) and Quality governance.
• Lead the development and continuous improvement of our electronic QMS and wider digital Quality systems.
• Build consistent global Quality reporting, KPIs and dashboards, giving leaders clear visibility of performance, risk and emerging trends.
• Use Quality data and insight to identify systemic issues, improvement opportunities and areas requiring greater focus.
• Establish risk-based global audit and assurance frameworks and ensure actions are effectively tracked through to resolution.
• Set global frameworks for supplier Quality and product withdrawal and recall readiness.
• Lead, develop and connect Quality teams across the UK & Ireland, Benelux and Asia, building capability, accountability and consistent ways of working.

What you'll bring

• Senior Quality leadership experience within food, FMCG, consumer health, retail or another regulated environment.
• Proven experience leading and developing Quality teams across multiple locations or markets, including coaching, capability building and creating clear accountability.
• Experience leading through change and bringing geographically dispersed teams together around consistent standards, priorities and ways of working.
• Experience developing and embedding Quality Management Systems across multiple teams, markets or business units.
• Practical expertise across QMS, incident management, audit, complaints, CAPA and Quality governance.
• Experience implementing, developing or governing electronic QMS and digital Quality solutions.
• Confidence using Quality data, KPIs and reporting to identify risk and drive action.
• The ability to influence senior stakeholders and work effectively across functions and geographies.
• A degree or equivalent professional experience in Quality, Food Science, Consumer Health or a related discipline.
• 33 days, including bank holidays
• 24/7 Virtual GP access
• Private medical insurance – single cover
• Annual free at-home health testing kit (after 6 months' service)
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support
• Workplace pension with 5% employer contribution
• Life assurance (2x salary, after 6 months' service)
• Annual Bonus (subject to company and individual performance) up to 20%
• £50 Colleague product allowance on Holland & Barrett products (after 6 months' service)
• Access to cashback and discounts from a wide range of retailers
• 25% colleague discount, available in store and online, with free delivery on online orders
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
• Cycle to Work scheme

If you've built and evolved Quality systems across complex or international environments, led teams through change and are excited by the opportunity to shape a truly global approach, we'd love to hear from you.

About Holland & Barrett

At Holland & Barrett, we're here to make health and wellness a way of life for everyone, adding quality years to life. With more than 150 years of expertise, we combine evidence-led knowledge with clear, human support to help people make informed choices for their health and wellness.

Every journey is different. That's why we're committed to making wellness simple, accessible and personal – with no body left behind.

Inclusion & accessibility statement

We want everyone to feel welcome at Holland & Barrett. We value different perspectives, experiences and backgrounds, and we're committed to creating an inclusive workplace where colleagues can be themselves and do their best work.

If you need any reasonable adjustments during the recruitment process, please let us know. We'll work with you to make the experience as accessible and supportive as possible.

Holland and Barrett is an equalopportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build anorganisationwith belonging at its heart – making health and wellness a way of life for everyone.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).