Global Head of People Operations

Simply Business; London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

Simply Business is looking for a Global Head of People Operations to lead their HR teams globally. This pivotal role focuses on strategic planning, enhancing self-service capabilities, and ensuring compliance while fostering a culture of innovation. The ideal candidate will have extensive HR experience, strong leadership skills, and a passion for leveraging technology to improve employee experiences.

Benefits

Flexible hybrid working

25 days annual leave plus options to buy more

Flexible parental leave

Private medical insurance

Health cash plans

Performance bonuses

Mental health support

Pension matching

Life assurance

Flexible benefits schemes

Qualifications

• At least 10 years of progressive HR operations or HR technology experience.
• Strong knowledge of UK and US labor laws and regulations.
• Experience establishing new HR processes and implementing digital HR solutions.

Responsibilities

• Develop and execute a strategic plan to unify location-based teams.
• Manage and develop the HR Operations team to deliver exceptional service.
• Establish and monitor KPIs to measure HR service effectiveness.

Skills

Leadership

Data Analysis

Change Management

Communication

Strategic Thinking

Tools

Ceridian Dayforce

Workday

Job description

It’s an exciting time to join Simply Business’ People Team as we embark on our journey to globalize the way we work to enable better outcomes for our employees. We are seeking a Global Head of People Operations to lead our newly combined global People Ops teams, providing broad HR solutions and services to our 1,000+ employees in the UK, US, and Poland. Reporting to the Global Chief People Officer and a member of the Global People Leadership Team, this pivotal role requires a strategic thinker with a proven track record in optimizing People Operations functions and a passion for leveraging data and technology to transform service delivery, process documentation, and knowledge management. This leader will focus on creating a unified employee experience, fostering a culture of innovation and continuous improvement.

Key Responsibilities

1. Strategic Planning and Implementation: Develop and execute a strategic plan to unify location-based teams and drive a cohesive employee experience.
2. Enhancement of Self Service Capabilities: Use technology, data, and AI/ML to evolve our employee and manager self-service platforms.
3. Change Management: Lead initiatives to ensure smooth adoption of new technologies and processes.
4. Team Leadership: Manage and develop the HR Operations team to build a high-performing group delivering exceptional service.
5. Performance Metrics: Establish and monitor KPIs to measure HR service effectiveness and identify improvement areas.
6. Stakeholder Engagement: Collaborate with senior leadership to align HR strategies with business goals.
7. Continuous Improvement: Promote a culture of ongoing enhancement, using feedback to optimize HR services.
8. Compliance and Best Practices: Ensure HR policies and operations meet legal standards and industry best practices.
9. Employee Relations: Oversee resolution of employee relations issues in partnership with the People Partnering team.
10. Budget Management: Manage the HR operations budget effectively.
11. Associate Experience: Lead initiatives to improve the overall employee experience and position Simply Business as an employer of choice.
12. HR Technology: Oversee the HR tech stack, driving automation and data integrity, and develop automated solutions.
13. Governance and Audit: Drive governance, policy development, and foster an audit culture.

Experience and Professional Qualifications

• At least 10 years of progressive HR operations or HR technology experience, with focus on strategy, data analysis, and process improvement.
• Strong knowledge of UK and US labor laws and regulations.
• Experience establishing new HR processes and implementing digital HR solutions.
• Proven change management skills, with a track record of leading large-scale organizational changes.
• Exceptional leadership and team-building abilities, with experience managing dispersed teams globally.
• Ability to handle complex employee relations, managing risks pragmatically.
• Strong business acumen, excellent communication, and influencing skills.
• Proficiency with Ceridian Dayforce and Workday preferred.
• Strategic thinker, able to synthesize complex data and topics.
• Collaborative with strong relationship-building skills across geographies.
• Ethical, maintains confidentiality, and demonstrates sound professional judgment.

About Simply Business

We insure small businesses and enable big dreams, protecting over 1,200 trades and more than 1 million policies. We are a technology-driven company, a B Corp, committed to positive social and environmental impact.

What are the benefits of working at Simply Business?

We offer a great work-life balance with flexible hybrid working, 25 days annual leave plus options to buy more, flexible parental leave, life event leave, sabbaticals, private medical insurance, health cash plans, competitive salary, performance bonuses, personal development programs, mental health support, pension matching, life assurance, car schemes, and flexible benefits schemes. Ready to join us and drive our success as a high-performing team? Apply today.