Global Head of Merchant Excellence

Deliveroo PLC; Manchester; Ibrido; GBP 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Deliveroo PLC in Manchester is seeking a Head of Merchant Excellence to lead a global partner operations function. You will set strategy, drive performance, and partner with Product and Technology to shape the roadmap from executive to operational levels.

The role requires scaling complex operations, managing a diverse team of ~80, and reporting to the Merchant Leadership team. Hybrid work pattern with in-office days is expected.

Competenze

• Experience in scaling large international operations.
• Strong ability to communicate with local and global executives.
• Proven track record building and leading customer care or partner operations.
• Experience with CRM systems and data analytics.

Mansioni

• Define and own the global partner operations strategy.
• Lead a team of about 80 colleagues across UK and Italy.
• Collaborate with Product and Tech to shape future roadmaps.
• Balance in-house and outsourced delivery and drive KPIs.
• Present data-driven solutions to SLT and C-suite.
• Drive a high-performance, inclusive culture and development.

Conoscenze

Leadership

Strategic thinking

Operations management

Stakeholder management

People development

Data-driven decision making

Strumenti

Salesforce

Excel (Pivot Tables)

SQL

Descrizione del lavoro

Deliveroo PLC in Manchester is seeking a Head of Merchant Excellence to lead a global partner operations function. You will set strategy, drive performance, and partner with Product and Technology to shape the roadmap from executive to operational levels.

The role requires scaling complex operations, managing a diverse team of ~80, and reporting to the Merchant Leadership team. Hybrid work pattern with in-office days is expected.