Global Head of Customer Delivery & Service Enablement

Ingenico; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Ingenico in London seeks a Head of Customer Delivery to lead global Professional Services and Service Enablement, ensuring successful implementation and adoption of Ingenico solutions worldwide.

You will drive onboarding, capacity planning, risk management, and cross-functional collaboration with commercial teams. This senior role requires proven leadership of distributed teams and excellent change management, with a hybrid work model (3 days in the office).

Qualifications

• Experience leading Customer Delivery or Professional Services organizations.
• Strong leadership of global teams and large customer programs.
• Expertise in delivery governance and operational excellence.
• Ability to influence senior stakeholders, out
• Outstanding communication andchange management skills.

Responsibilities

• Own onboarding, implementation and service introduction processes.
• Drive capacity planning and resource allocation.
• Manage risks, escalations, and recovery plans.
• Partner with commercial teams on scoping and estimates.
• Deploy common delivery frameworks and quality standards.
• Develop the service catalogue and readiness processes.
• Coach and develop geographically distributed teams.

Skills

Customer Delivery leadership

Global team leadership

Delivery governance

Stakeholder influence

Change management

Job description

Ingenico in London seeks a Head of Customer Delivery to lead global Professional Services and Service Enablement, ensuring successful implementation and adoption of Ingenico solutions worldwide.

You will drive onboarding, capacity planning, risk management, and cross-functional collaboration with commercial teams. This senior role requires proven leadership of distributed teams and excellent change management, with a hybrid work model (3 days in the office).