Head of Customer Delivery

Ingenico; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Ingenico in London seeks a Head of Customer Delivery to lead global Professional Services and Service Enablement, ensuring successful implementation and adoption of Ingenico solutions worldwide.

You will drive onboarding, capacity planning, risk management, and cross-functional collaboration with commercial teams. This senior role requires proven leadership of distributed teams and excellent change management, with a hybrid work model (3 days in the office).

Qualifications

• Experience leading Customer Delivery or Professional Services organizations.
• Strong leadership of global teams and large customer programs.
• Expertise in delivery governance and operational excellence.
• Ability to influence senior stakeholders, out
• Outstanding communication andchange management skills.

Responsibilities

• Own onboarding, implementation and service introduction processes.
• Drive capacity planning and resource allocation.
• Manage risks, escalations, and recovery plans.
• Partner with commercial teams on scoping and estimates.
• Deploy common delivery frameworks and quality standards.
• Develop the service catalogue and readiness processes.
• Coach and develop geographically distributed teams.

Skills

Customer Delivery leadership

Global team leadership

Delivery governance

Stakeholder influence

Change management

Job description

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Head of Customer Delivery

Company:

Location:

London, GB, N1 9FN

Payments happen everywhere. In stores, online, and across countless daily interactions. Ingenico helps businesses accept payments securely and seamlessly across the world. With operations in more than 30 countries, 4,000+ experts and over 45 years of experience, Ingenico is a trusted global leader in payment acceptance.
At Ingenico, Customer Excellence is a key driver of customer satisfaction, operational performance and growth. As Head of Customer Delivery, you will lead global Professional Services and Service Enablement activities, ensuring successful implementation, onboarding and adoption of Ingenico solutions worldwide.

The Impact You’ll Make

• Lead and transform the global Customer Delivery organization.
• Improve implementation quality and customer outcomes.
• Accelerate onboarding and customer time-to-value.
• Build scalable delivery standards and best practices.
• Strengthen cross-functional collaboration globally.

What You Will Do

• Own onboarding, implementation and service introduction processes.
• Drive capacity planning and resource allocation.
• Manage risks, escalations, and recovery plans.
• Partner with commercial teams on scoping and estimates.
• Deploy common delivery frameworks and quality standards.
• Develop the service catalogue and readiness processes.
• Coach and develop geographically distributed teams.

What Helps You Succeed

• Experience leading Customer Delivery or Professional Services organizations.
• Strong leadership of global teams and large customer programs.
• Expertise in delivery governance and operational excellence.
• Ability to influence senior stakeholders, out
• Outstanding communication andchange management skills.

Working mode: Hybrid (3 days per week in the office)

At Ingenico, you join one global team shaping the future of payments with Trust, Innovation and Care.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn