Global Hardware Fulfillment Analyst - Hybrid London

Everfox; Greater London; Hybrid; GBP 43,800 - 60,300; Full time

Benefits offered by this job

Annual leave

Pension match

Private Medical Insurance

Dental

Income protection

Job summary

Everfox seeks a Logistics Fulfilment Analyst in London to own end-to-end coordination of customer hardware orders for a cyber-security hardware business. You will ensure accurate, compliant fulfilment from procurement to shipment, collaborating with vendors and internal teams.

The role requires strong supply chain expertise, ERP/CRM experience, and a focus on security and regulatory compliance in a hybrid London environment.

Qualifications

• Degree in supply chain management or equivalent experience.
• Professional certifications such as APICS/CSCP or CIPS preferred.
• Experience in defence, cyber-security, or regulated hardware manufacturing environments preferred.

Responsibilities

• Manage customer hardware orders from receipt through delivery, ensuring fulfilment tasks are completed accurately and on schedule.
• Validate order details, product configurations, serialized components, and system accuracy across ERP, CRM, and asset-tracking databases.
• Monitor order exceptions such as SKU discrepancies, licensing issues, or non-purchasable items, driving resolution with Product Management, Sales Operations, and suppliers.
• Coordinate with subcontract manufacturers to confirm product availability, production schedules, and shipment readiness.
• Track supply constraints, component shortages, and lead-time risks; escalation issues when needed to prevent delays.
• Partner with engineering and programme teams during new product introduction to understand data flows and operational requirements.
• Maintain accurate inventory records across multiple storage locations, overseeing stock movements and serial-number reconciliation.
• Ensure compliance with hardware-tracking databases used for renewals, backfill, and asset lifecycle management.
• Arrange domestic and international shipments, ensuring proper documentation, export controls, compliance validation, and adherence to secure-handling procedures.
• Coordinate delivery readiness with customers, including points of contact, delivery instructions, and site requirements.
• Oversee ASN creation, order activation, and ERP transaction progression throughout the fulfilment cycle.
• Collaborate with Sales, Product Management, Finance, and Engineering to ensure fulfilment aligns with business needs and revenue recognition rules.
• Support escalations related to product availability, supplier constraints, order delays, or product data discrepancies.
• Contribute to fulfilment team updates, continuous-improvement efforts, and operational discussions across the broader hardware organization.

Skills

Supply chain

Inventory management

Fulfilment workflows

ERP (Oracle)

CRM (Salesforce)

Export compliance

International shipping

SKU interpretation

Communication

Attention to detail

Problem-solving

Education

Degree in Supply Chain Management

APICS/CSCP or CIPS certification

Experience in defence/regulatory hardware environments

Tools

Oracle ERP

Salesforce CRM

Job description

Everfox seeks a Logistics Fulfilment Analyst in London to own end-to-end coordination of customer hardware orders for a cyber-security hardware business. You will ensure accurate, compliant fulfilment from procurement to shipment, collaborating with vendors and internal teams.

The role requires strong supply chain expertise, ERP/CRM experience, and a focus on security and regulatory compliance in a hybrid London environment.