Global Fan Engagement & Events Coordinator

Newcastle United FC; Newcastle upon Tyne; On-site; GBP 28,000 - 36,000; Full time

Job summary

Newcastle United FC in Newcastle upon Tyne is seeking a passionate and organised Fan Engagement and Events Coordinator to join our Supporter Services team. You will help deliver the club's fan engagement strategy by coordinating consultations, workshops, events and wider activity, ensuring feedback is captured and translated into practical actions.

You'll build strong relationships with Official Supporters' Clubs, manage data and deliver both in-person and digital engagement for supporters in

Responsibilities

• Support the delivery of the Club's Fan Engagement Plan and activity designed to improve the supporter experience.
• Coordinate supporter consultations, workshops and events, including planning, logistics, costs, attendance, feedback and follow-up actions.
• Manage day-to-day relationships with Official Supporters' Clubs and help ensure member benefits and information are delivered accurately.
• Deliver meaningful in-person and digital engagement opportunities for supporters in the UK and across the global fanbase.
• Maintain accurate supporter, engagement and event data, databases, dashboards and reports. Evaluate engagement initiatives and events, identify learning and recommend practical improvements.
• Help build positive relationships with supporters, fan groups and representative bodies. Work collaboratively with colleagues across Supporter Services and other Club teams supporting the fan experience.
• Identify and manage risks connected with engagement activity and events in line with Club policies and procedures.
• Keep up to date with supporter-engagement good practice, industry developments and relevant regulatory requirements.
• Work flexibly when required, including matchdays, evenings, weekends and overseas activity.

Job description

Newcastle United FC in Newcastle upon Tyne is seeking a passionate and organised Fan Engagement and Events Coordinator to join our Supporter Services team. You will help deliver the club's fan engagement strategy by coordinating consultations, workshops, events and wider activity, ensuring feedback is captured and translated into practical actions.

You'll build strong relationships with Official Supporters' Clubs, manage data and deliver both in-person and digital engagement for supporters in