Global Escalations & Employee Relations Lead

Rippling; Greater London; On-site; GBP 52,000 - 87,000; Full time

Job summary

Rippling is seeking a Senior HR Advisor, Escalations to manage complex client EOR escalations across multiple countries. You will lead case management, coordinate cross-functional teams, and navigate employee relations issues while ensuring compliance. The ideal candidate will have over 8 years of HR operations experience, strong analytical skills, and the ability to influence stakeholders. The role operates in high-visibility scenarios that require strong judgment. Compensation ranges from €60,000 to €100,000 annually.

Qualifications

• 8+ years of experience in global HR operations or client escalation management.
• Strong knowledge of international employment frameworks and compliance.
• Exceptional project management capabilities and analytical skills.

Responsibilities

• Manage complex client escalations across multiple countries.
• Serve as primary client-facing lead during escalations.
• Coordinate with cross-functional teams for timely execution.

Skills

Global HR operations

Client escalation management

Project management

Influencing senior stakeholders

Verbal communication skills

Analytical skills

Job description

Rippling is seeking a Senior HR Advisor, Escalations to manage complex client EOR escalations across multiple countries. You will lead case management, coordinate cross-functional teams, and navigate employee relations issues while ensuring compliance. The ideal candidate will have over 8 years of HR operations experience, strong analytical skills, and the ability to influence stakeholders. The role operates in high-visibility scenarios that require strong judgment. Compensation ranges from €60,000 to €100,000 annually.