Global Delegated Claims Strategist

The Hartford; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

The Hartford in London is seeking an Intl Strategic Claims Associate to oversee delegated claims arrangements and ensure compliance with internal guidelines, regulatory expectations, and contractual obligations.

You will coordinate with Claims, Underwriting, Compliance, Legal, Finance and external partners, manage onboarding, monitoring, and governance of DCAs, TPAs and Coverholders, and produce MI, audits and performance reviews.

Qualifications

• Strong Excel and PowerPoint skills with data-driven reporting ability.
• Experience using Management Information tools for governance and MI.
• Experience in delegated authority claims management.
• Educational attainment at least A-level/college level.

Responsibilities

• Support governance and oversight of all delegated claims arrangements.
• Maintain records of DCA authorities, contracts, onboarding documents, and ownership.
• Ensure delegated claims handlers operate within approved authority limits and contracts.
• Monitor claims handling by DCAs/TPAs to meet service standards.
• Coordinate end-to-end onboarding for new DCAs and TPAs.
• Review onboarding questionnaires, policies, procedures, and docs.
• Conduct periodic reviews of delegated claims handlers against requirements.
• Review MI, bordereaux, audit findings, and service metrics.
• Track remediation actions from audits and quality reviews.
• Support ongoing monitoring of the DCA lifecycle.
• Coordinate delegated claims audits and file reviews.
• Validate compliance with authorities, reserving, and reporting requirements.

Skills

Excel

PowerPoint

Management Information tools

Education

A-level/college level

Tools

Management Information tools

Job description

The Hartford in London is seeking an Intl Strategic Claims Associate to oversee delegated claims arrangements and ensure compliance with internal guidelines, regulatory expectations, and contractual obligations.

You will coordinate with Claims, Underwriting, Compliance, Legal, Finance and external partners, manage onboarding, monitoring, and governance of DCAs, TPAs and Coverholders, and produce MI, audits and performance reviews.