Global D365 Product Owner: CRM & Automation, Flexible Work

Michael Page; Altrincham; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Bonus

Pension

Flexible working

Job summary

Michael Page is partnering with a global industrial organisation to appoint an IT Product Owner responsible for the CRM and sales process platforms across international locations. You will own the roadmap, backlog, testing, and release management, ensuring platform stability and value.

You will translate business needs into scalable solutions, manage cross‑site stakeholders, and drive adoption, data quality, and process automation across multiple sites.

Qualifications

• Hands-on Product Owner experience with CRM platforms.
• Experience gathering & prioritising requirements from business stakeholders.
• Strong backlog management and prioritisation skills.
• Excellent stakeholder communication and collaboration.

Responsibilities

• Own the product roadmap and backlog for CRM and automation platforms.
• Partner with Sales, Commercial and Aftermarket stakeholders to gather requirements.
• Translate business needs into scalable system improvements and configuration changes.
• Manage third-line support escalations and coordinate issue resolution.
• Drive platform standardisation while balancing local business needs.
• Ensure data quality, governance and platform integrity.
• Oversee testing, release management and change control processes.
• Identify opportunities for automation, AI capabilities and continuous improvement.
• Provide regular updates on roadmap progress and risks to senior stakeholders.
• Simplify and reduce unnecessary system complexity for maintainability.

Skills

Product Owner

CRM Lead

Backlog management

Stakeholder management

Dynamics 365

Job description

Michael Page is partnering with a global industrial organisation to appoint an IT Product Owner responsible for the CRM and sales process platforms across international locations. You will own the roadmap, backlog, testing, and release management, ensuring platform stability and value.

You will translate business needs into scalable solutions, manage cross‑site stakeholders, and drive adoption, data quality, and process automation across multiple sites.