Global Customer Support Advisor

Domino Group; United Kingdom; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Discretionary bonus

Life insurance

Private medical insurance

Dental insurance

Travel insurance

Cycle to work scheme

Green car scheme with free EV charging

Pension plan 8% employer contributions

Job summary

Domino Printing Sciences seeks an experienced Customer Support Advisor to join our Global Customer Support team on a permanent basis. You will be a key contact for international customers, distributors, and internal stakeholders, managing enquiries, orders, logistics, export documentation, and issue resolution while delivering an excellent customer experience.

Working with colleagues across Europe, the Middle East, Asia, the Americas, and emerging markets, you will gain valuable exposure to

Qualifications

• Experience in global customer support, order management, or international operations.
• Experience supporting customers, distributors, or stakeholders across multiple regions.
• Knowledge of international B2B processes.
• Proven ability to resolve complex customer issues.
• Strong analytical, problem-solving, and prioritisation skills.
• Experience with CRM and ERP systems.
• Excellent written and verbal communication skills.

Responsibilities

• Act as the primary contact for customers, distributors, and sales channels.
• Manage customer enquiries and resolve issues through to completion.
• Process and coordinate international orders and deliveries.
• Support shipping, export documentation, and compliance activities.
• Monitor cases and ensure service levels are met.
• Escalate risks and operational issues where appropriate.
• Identify opportunities to improve customer experience and processes.
• Build strong relationships with global customers and stakeholders.

Skills

Global customer support

Order management

International operations

Analytical thinking

Problem solving

Prioritisation

Communication skills

Tools

CRM systems

ERP systems

Job description

About the Role

We are seeking an experienced Customer Support Advisor to join our Global Customer Support team on a permanent basis.

You will be a key contact for international customers, distributors, and internal stakeholders, managing enquiries, orders, logistics, export documentation, and issue resolution while delivering an excellent customer experience.

Working with colleagues across Europe, the Middle East, Asia, the Americas, and emerging markets, you will gain valuable exposure to global customer support, international order management, trade compliance, and continuous improvement initiatives.

Key Responsibilities

• Act as the primary contact for customers, distributors, and sales channels.
• Manage customer enquiries and resolve issues through to completion.
• Process and coordinate international orders and deliveries.
• Support shipping, export documentation, and compliance activities.
• Monitor cases and ensure service levels are met.
• Escalate risks and operational issues where appropriate.
• Identify opportunities to improve customer experience and processes.
• Build strong relationships with global customers and stakeholders.

About You

We are looking for an individual who can quickly build credibility and make a positive contribution through strong customer service expertise, commercial awareness, and international experience.

The ideal candidate will have:

• Experience in global customer support, order management, or international operations.
• Experience supporting customers, distributors, or stakeholders across multiple regions.
• Knowledge of international B2B processes.
• Proven ability to resolve complex customer issues.
• Strong analytical, problem-solving, and prioritisation skills.
• Experience with CRM and ERP systems.
• Excellent written and verbal communication skills.

Desirable

• Experience of trade compliance, customs, and import/export procedures.
• Knowledge of export documentation and Letters of Credit.
• Experience supporting international distributors and channel partners.
• Fluency in French, Arabic, Spanish, or Japanese.
• Supporting international distributors and channel partners
• Letters of Credit and export documentation

What you can expect

As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

• 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
• A discretionary bonus scheme, a testament to your hard work and dedication.
• Life insurance, providing security and peace of mind for you and your loved ones.
• Private medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
• Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite.
• Pension plan, starting with 8% employer contributions.

We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. What this looks like might vary between teams - what's important is that we enable you to get the best from us and for us to get the best from you, whether that's from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.

About Us

At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We've been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world's leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it's not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.

Positions may be at an advanced stage of the recruitment process and can close at any time.

Reference number: VN2094