Global Customer Operations Lead

Global Payments Inc.; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Global Payments Inc. is seeking a Customer Operations Team Leader to guide the Storman division’s UK and European support footprint. The role focuses on leading a small local team, elevating service standards, and building scalable processes for international growth.

You will coach team members, manage escalations, and collaborate with product, development, and Australian leadership to ensure seamless, customer-centric operations across time zones.

Qualifications

• 5+ years in customer operations or technical support, with leadership experience.
• Experience in SaaS or software-centric environments.
• Ability to document procedures and scale operations across time zones.

Responsibilities

• Lead local support team and drive day-to-day customer operations.
• Coach and mentor direct reports and collaborate with cross-functional teams.
• Develop scalable processes, SOPs, and support frameworks for global expansion.
• Oversee escalation management and ensure CSAT and SLAs are met.

Skills

Team leadership

SaaS support

Process documentation

Stakeholder management

Job description

Global Payments Inc. is seeking a Customer Operations Team Leader to guide the Storman division’s UK and European support footprint. The role focuses on leading a small local team, elevating service standards, and building scalable processes for international growth.

You will coach team members, manage escalations, and collaborate with product, development, and Australian leadership to ensure seamless, customer-centric operations across time zones.