Global Customer Operations Lead

Global Payments; Greater London; Presencial; GBP 60.000 - 82.000; Jornada completa

Descripción de la vacante

Global Payments in the United Kingdom is seeking a Customer Operations Team Leader to oversee a local support team and shape the customer experience across Storman software globally. You will drive day-to-day operations, manage escalations, and implement scalable processes that prepare the business for UK and European expansion.

You will coach direct reports, monitor CSAT and SLAs, and collaborate with Australian leadership to align priorities.

Formación

• Minimum 5+ years in customer operations or technical support, with 1–2 years in a team lead role.
• Proven ability to manage queues, coach staff, and meet targets.
• Experience scaling operations across multiple time zones or regions (UK/Europe preferred).

Responsabilidades

• Lead the local support team and drive day-to-day customer support operations.
• Coach and mentor direct reports; establish SOPs and scalable processes.
• Collaborate with Australian-based leadership to align priorities and support expansion into UK/Europe.
• Improve CSAT, meet SLAs, and manage escalations and knowledge base.

Conocimientos

Leadership

Team management

Stakeholder management

Communication

Descripción del empleo

Global Payments in the United Kingdom is seeking a Customer Operations Team Leader to oversee a local support team and shape the customer experience across Storman software globally. You will drive day-to-day operations, manage escalations, and implement scalable processes that prepare the business for UK and European expansion.

You will coach direct reports, monitor CSAT and SLAs, and collaborate with Australian leadership to align priorities.