Global Customer Insights Lead

Xero; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Xero is seeking a role focused on turning customer evidence into decisions by merging strategic research with data insights. You will frame questions, synthesize Voice of Customer data, and guide product and leadership teams with rigorous analysis.

You will work across global markets to align strategy with user sentiment, protecting data quality while building reusable insights for action.

Qualifications

• Experience with quantitative methods, survey design, sampling and statistics.
• Proficient in SQL and data visualization tools like Tableau or Snowflake.
• History translating multi-method research into strategic recommendations.

Responsibilities

• Translate complex, multi-method research into simple, actionable strategic recommendations.
• Collaborate with product, design, data science and regional leaders to influence decisions.

Skills

Quantitative methods

SQL

Tableau

Snowflake

Stakeholder management

SaaS/fintech experience

Tools

Data pipelines

Job description

Xero is seeking a role focused on turning customer evidence into decisions by merging strategic research with data insights. You will frame questions, synthesize Voice of Customer data, and guide product and leadership teams with rigorous analysis.

You will work across global markets to align strategy with user sentiment, protecting data quality while building reusable insights for action.