Global Customer Enablement & Experience Lead

L'Oréal; Greater London; Híbrido; GBP 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible, hybrid working pattern

Aesop product discount

Volunteer allowance

Descripción de la vacante

Aesop, part of the L’Oréal Groupe, is seeking a Global Customer Service Enablement Manager on a fixed-term contract until 31/12/2027. Based in London, you will translate service vision into actionable training, enablement, and change initiatives across global Care teams, ensuring consistent delivery of our high-touch service standards across channels.

You will collaborate with CRM, Retail Training, and Operations, leading capability development and governance to improve care performance and

Formación

• 8+ years in Care, Service, or Operations within luxury, retail, or consumer sectors.
• Experience designing and delivering global training programmes, digital enablement, and performance frameworks.
• Strong cross-functional influence and leadership in high-touch service environments.

Responsabilidades

• Translate service vision into actionable frameworks for global Care teams.
• Design and drive training, enablement, and change initiatives across channels.
• Safeguard Care capability during change and ensure readiness for omnichannel needs.

Descripción del empleo

Aesop, part of the L’Oréal Groupe, is seeking a Global Customer Service Enablement Manager on a fixed-term contract until 31/12/2027. Based in London, you will translate service vision into actionable training, enablement, and change initiatives across global Care teams, ensuring consistent delivery of our high-touch service standards across channels.

You will collaborate with CRM, Retail Training, and Operations, leading capability development and governance to improve care performance and