Global Customer Service Enablement Lead

L'OREAL GROUP; Greater London; Presencial; GBP 65.000 - 110.000; Jornada completa

Descripción de la vacante

Aesop, part of the L’Oréal Groupe, seeks a Global Customer Service Enablement Manager on a fixed-term contract until 31 December 2027, based in London. You will translate service vision into actionable frameworks for global Care teams and lead training, enablement, and change initiatives across channels.

The role ensures readiness for evolving omnichannel customer needs and upholds service excellence. You will partner with Global DMI, Global Retail Training and Operations, Zone Customer Service

Formación

• Experience in designing and delivering global customer service training and enablement programs.
• Ability to drive change initiatives and embed new tools/processes across multiple regions.

Responsabilidades

• Translate service vision into actionable frameworks for global Care teams across channels.
• Design and drive training, enablement, and change initiatives that ensure consistent execution of service standards.
• Safeguard Care team capability during change and readiness for evolving omnichannel needs.

Conocimientos

Training & Enablement

Change Management

CRM (Salesforce)

Omnichannel

Herramientas

Salesforce

Descripción del empleo

Aesop, part of the L’Oréal Groupe, seeks a Global Customer Service Enablement Manager on a fixed-term contract until 31 December 2027, based in London. You will translate service vision into actionable frameworks for global Care teams and lead training, enablement, and change initiatives across channels.

The role ensures readiness for evolving omnichannel customer needs and upholds service excellence. You will partner with Global DMI, Global Retail Training and Operations, Zone Customer Service