Global Contact Centre AI Strategy Lead Impact & Growth

Ss&c Technologies, Inc.; Basildon; Presencial; GBP 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development reimbursement

Competitive holiday scheme

Competitive benefits

Diversity & Inclusion

Hands-On training

Descripción de la vacante

SS&C Technologies, Inc. is seeking a senior AI leader for its global contact centre to shape the AI strategy and drive end-to-end transformation across voice, chat and digital channels.

You will design, implement and optimise AI solutions, collaborate with technology teams and vendors, and establish governance to ensure safe, ethical, and compliant deployment. Expect to lead innovation and deliver measurable customer outcomes.

Formación

• Experience defining and leading AI strategy for contact centre environments.
• Ability to design, configure and implement AI solutions across voice, chat and digital channels.
• Strong governance, risk, compliance and regulatory awareness related to AI.
• Proven track record delivering measurable transformation in large-scale operations.

Responsabilidades

• Own the AI vision and strategy for the global contact centre across channels.
• Lead AI solution design, development and delivery in collaboration with tech teams.
• Identify and deliver AI transformation opportunities with clear roadmaps.
• Lead technology selection and integration with NICE telephony infrastructure.
• Drive innovation through market intelligence and best practices.
• Establish governance with stakeholders to ensure safe, ethical AI deployment.
• Deliver measurable customer and business outcomes with improved journeys.

Conocimientos

AI strategy leadership

Stakeholder management

Convo design

Analytics & journey insights

Herramientas

NICE platform

Descripción del empleo

SS&C Technologies, Inc. is seeking a senior AI leader for its global contact centre to shape the AI strategy and drive end-to-end transformation across voice, chat and digital channels.

You will design, implement and optimise AI solutions, collaborate with technology teams and vendors, and establish governance to ensure safe, ethical, and compliant deployment. Expect to lead innovation and deliver measurable customer outcomes.