Commercial Insight Analyst

Costa Limited; St Albans; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Share Investment Plan (SIP) for CokeCA

Annual discretionary bonus scheme

Pension with 10% match

Costa Financial Support Fund

Costa discount 50% in Costa stores

Private medical cover

Job summary

Costa Coffee is seeking a Commercial Insights Analyst to drive data-led decisions in a global revenue management framework. The role focuses on advanced analytics, smart pricing, and cross-functional collaboration to unlock growth and efficiency across markets.

The successful candidate will translate complex datasets into actionable recommendations, support monthly reviews, and contribute to continuous improvement in pricing, segmentation and margin performance.

Qualifications

• Strong commercial and financial acumen with understanding of pricing, promotions, margins and elasticity.
• Advanced Excel-led analytical capability to handle large datasets and present insights clearly.
• Effective communicator and collaborative partner across stakeholders.
• Organised and detail-oriented with ability to manage multiple priorities and ensure data governance.

Responsibilities

• Lead robust analysis for monthly Revenue Management reviews with KPI tracking.
• Deliver pricing, product, and promotional analyses to identify opportunities for NSR and margin.
• Model price changes using Costa's Smart Pricing Tool to provide data-led recommendations.
• Monitor pricing, promotions, and segmentation across products and stores to identify underperformance and growth.

Skills

Commercial acumen

Excel proficiency

Stakeholder communication

Process orientation

Job description

Commercial Insights Analyst, Permanent

At Costa Coffee, we're on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we're creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we're in over 50 countries and counting. Whether it's served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it's pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow - together, we stir up success.

This newly created role sits within our Global Revenue Growth Management Centre of Excellence, driving data-led decision-making to unlock value across our global markets. The position plays a pivotal role in strengthening our end-to-end revenue management processes through advanced analytics, smart pricing expertise, and cross-functional collaboration to identify growth and efficiency opportunities. By translating complex data into clear insights and actionable recommendations, the role will help create a continuous improvement cycle that enhances performance, control, and commercial impact worldwide.

We value curiosity, inclusivity, and a problem-solving mindset. If you thrive in a fast-paced, global environment and are excited to make a meaningful impact, we encourage you to apply.

With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day-to-day.

What you'll do

Being a Commercial Insights Analyst is about so much more than bringing our coffee to the world. It's your chance to stir up real success - which means you'll be:

• Driving Global Revenue Management performance. Lead robust analysis to support monthly reviews of proposed business changes, assess performance against agreed KPIs, and ensure delivery against Revenue Management targets through clear, data-driven recommendations.

• Deliver insightful product and promotional analysis. Evaluate promotional and trial performance versus KPIs, provide clear next-step proposals, and identify scalable opportunities across global markets to optimise NSR and margin.

• Provide pricing optimisation recommendations. Become a Smart Pricing expert, utilising Costa's Smart Pricing Tool to work with a range of Global markets, modelling price changes to providing optionality and recommendations through a data-led approach.

• Enhance pricing, segmentation and margin performance. Monitor internal performance across products, price, promotion and segmentation, using store and SKU-level data, alongside external and competitor data, to identify underperformance, unlock growth opportunities, and achieve margin targets.

• Strengthen governance, control and cross-functional alignment. Monitor cost price inputs and operational inefficiencies (e.g. over-ordering, bottom-performing stores), partner with Category Managers and cross-functional teams to resolve issues, and present clear, professional insights to drive informed decision-making and continuous improvement.

Who you are:

It's your unique ingredients we're interested in:

• Strong commercial and financial acumen, with an understanding of pricing, promotional mechanics, margin, OI, volume, rebates and price elasticity. Experience within retail, category, finance or similar analytical environments advantageous.

• Advanced Excel-led analytical capability. Highly proficient in Excel as a core tool, with the ability to manipulate and interpret large datasets and present commercial and insight-driven recommendations clearly.

• Effective communicator and collaborative stakeholder partner. Able to translate data into clear, accessible insights and work cross-functionally with a range of stakeholders, building strong working relationships to support informed decision-making.

• Organised and process-driven. Structured and detail-oriented, capable of managing multiple priorities, tracking performance and maintaining data accuracy and governance across end-to-end processes.

• Curious, analytical and solutions-focused mindset. Comfortable navigating complexity, able to juggle large datasets, interrogate what the data is signalling, and proactively identify risks and opportunities.

So, why Costa?

We didn't become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:

• Own a piece of Costa's success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)

• An annual discretionary bonus scheme, based on business results and individual contribution.

• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%

• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure

• 50% discount in all Costa-owned stores, and 25% off in other participating stores

• Private medical cover thanks to our Private Healthcare scheme

• And that's not all. Explore even more of our perks here: https://bit.ly/costaperks

Location - Where you'll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most - whether that's a team moment, a creative session, or simply coming together to share ideas.

We're excited to be moving into a new home for our brand in St Albans in January 2027 - an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

For any reasonable adjustments and general queries, please get in touch with [e-mail]

We believe in living life with heart - and that starts with our people. By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment - one that embraces the unique blend of experiences, identities, and perspectives each person brings. This rich diversity strengthens our teams and reflects the spirit of our global brand.

Grounded in our core values - Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players - we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we're committed to changing lives in coffee-growing regions and right here at home