Global Complaints Coordinator & Customer Advocate

SmartestEnergy; Worthing; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

SmartestEnergy is seeking a Complaints Coordinator to help manage customer concerns with accuracy, care and professionalism. The role supports maintaining high levels of customer satisfaction and involves escalating issues as needed.

The position embraces hybrid working with a mix of office and remote days, and may involve travel between offices as required. You will work within a globally minded team focused on quality service.

Qualifications

• Experience handling customer complaints and escalations.
• Ability to analyse complex complaint and customer feedback issues and evidence findings.
• Ability to communicate effectively, showing empathy, transparency and reasoning.
• Strong communication skills, both written and verbal, with the ability to explain complex issues clearly and professionally.

Responsibilities

• Manage customer complaints and escalations with accuracy and care.
• Analyse and interpret feedback to identify underlying issues.
• Communicate findings and resolutions clearly to customers and internal teams.
• Support in maintaining high levels of customer satisfaction and service quality.

Skills

Complaint handling

Analysis of complex issues

Empathy

Clear communication

Job description

SmartestEnergy is seeking a Complaints Coordinator to help manage customer concerns with accuracy, care and professionalism. The role supports maintaining high levels of customer satisfaction and involves escalating issues as needed.

The position embraces hybrid working with a mix of office and remote days, and may involve travel between offices as required. You will work within a globally minded team focused on quality service.