Global Community Executive

Medik8; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Wellbeing: 25 days holiday + bankhols

Flexible & Hybrid working

Private Medical Insurance

Mental Health support

75% Discount

Annual Performance Bonus

Long Service Awards

Up-skilling support

Lunch & Learns

Flexible Career opportunities

Volunteering days

Matched Charitable Giving

Job summary

Medik8 is seeking a Global Community Executive to lead our earned presence across Instagram, TikTok, Reddit and YouTube. You will manage all community engagement, own proactive outreach, and act as the online voice for Daniel Isaacs, our founder.

This hybrid role based in the UK combines skincare science with compelling digital copy, translating complex ingredients into engaging content while spotting trends and untagged conversations.

Qualifications

• Solid hands-on experience in community management, digital copywriting, or social media engagement.
• Ability to adapt copywriting voice across tones from warm to authoritative.
• Passion for skincare with the ability to simplify complex science.
• Deep familiarity with social media culture across TikTok, Instagram, Reddit and YouTube.
• Energetic self-starter who engages in real-time conversations as they break.
• High precision to ensure accurate scientific references and brand commentary.

Responsibilities

• Proactively manage engagement across Instagram, TikTok, Reddit, and YouTube.
• Serve as the human voice of the brand across digital channels.
• Insert Medik8 into trending topics with accurate commentary.
• Coordinate the Surprise & Delight gifting program end-to-end.
• Evaluate inbound gifting requests against brand guidelines.
• Post daily founder commentary for Daniel Isaacs’ channels.
• Craft authentic, science-based copy under the founder persona.
• Engage with industry peers, brands, and creators.
• Translate skincare science into accessible copy.
• Monitor skincare ecosystem for untagged mentions and sentiment.
• Track engagement metrics for daily/weekly updates.
• Liaise for the community rewards program.
• Pull regular reporting on engagement and growth.

Skills

Community management

Copywriting

Social listening

Brand voice

Skincare science

Trend spotting

Proactive mindset

Communication

Tools

Sprout Social

Job description

About us

As our Global Community Executive, you will drive Medik8’s earned presence and cultural relevance across the global digital landscape. Sitting within the Global Communications team, you will manage all earned community management, own proactive outreach, and act as the distinct online voice for our founding partner and Chief Product Officer, Daniel Isaacs.

This role bridges the gap between complex skincare science and high-impact digital copywriting. We are looking for professionals who can work at pace and know how to strategically insert Medik8 and Dan, into relevant digital conversations, trend cycles, and untagged community spaces to accelerate global brand relevance.

Salary: £30,000 - £35,000
Hybrid Working: 3 days per week in the office, 2 days from home
Location: Centennial Park, Elstree but relocating to London Bridge from January 2027
Reports to: Global Social Community Manager

The start date for this role is January 2027.

Key responsibilities

Drives Earned Community Engagement

• Proactively manage engagement across Instagram, TikTok, Reddit, and YouTube by sourcing and commenting on industry conversations, creator content, and viral skincare trends—even when Medik8 is not explicitly mentioned.
• Serve as the human, accessible voice of the brand across digital channels.
• Insert Medik8 into cultural moments and trending topics with clever, scientifically accurate commentary that captures attention and drives organic follower growth.
• Coordinate the ‘Surprise & Delight’ gifting program end-to-end: identifying engaged advocates, managing outreach, coordinating physical send-outs, and tracking impact.
• Evaluate inbound creator gifting requests in line with established brand tiers and guidelines.

Delivers Founder Online Voice

• Execute daily commentary across Daniel Isaacs’ online channels, working within established brand guidelines to support his founder profile.
• Craft authentic, engaging, and scientifically accurate copy under Dan's persona to communicate key brand messaging.
• Engage with industry peers, partner brands, and creators to foster organic digital dialogue.
• Translate complex skin science, ingredient profiles, and clinical results into compelling, accessible copy.

Monitors Social Listening & Insights

• Monitor the broader skincare ecosystem using social listening tools to spot untagged brand mentions, competitor activity, and consumer sentiment trends.
• Track engagement performance metrics, feeding daily/weekly trend updates and community sentiment into global marketing reports.

Coordinates Community Rewards

• Act as the day-to-day liaison for the community rewards scheme, helping execute campaigns that incentivize fans for engagement, UGC, and advocacy.
• Pull regular reporting on chosen platform on engagement and community growth

Requirements

Research shows candidates from underrepresented backgrounds often only apply if they meet 100% of criteria. At Medik8, we care about potential and transferable talent. If you meet at least 60% of the essential criteria below, we encourage you to apply!

Essential Criteria (What you definitely need)

• Community & Copywriting Experience: Solid hands-on experience in community management, digital copywriting, or social media engagement (brand-side or agency).
• Versatile Writing Style & Tone Adaptation: A talent for adapting your copywriting voice—moving seamlessly between a warm, relatable brand tone and a structured, authoritative voice.
• Skincare Passion & Science Literacy: A genuine passion for skincare and active ingredients, with the ability to take complex technical information and make it engaging and accessible.
• Digital Culture Fluency: Deeply embedded in social media culture across TikTok, Instagram, Reddit, and YouTube, with an intuitive understanding of trends, platform mechanics, and community dynamics.
• Proactive Mindset & Agility: A energetic self-starter who actively searches digital spaces for engagement opportunities and thrives on jumping into real-time conversations as they break.
• Detail & Accuracy: High standards of precision to ensure all scientific references, product details, and brand commentary are accurate and polished under fast-paced delivery.

Desirable Criteria (The 'nice-to-haves'):

• Previous experience managing executive or founder social media profiles.
• Experience handling social listening and community management platforms such as Sprout Social.
• Exposure to community loyalty or rewards platforms (e.g., TYB).
• Prior experience in prestige beauty, clinical skincare, or cosmeceutical sectors.

About us

Founded in 2009 by UK scientists and brothers, we are a British, B Corp™ certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy®: Vitamin C plus Sunscreen by day, and Vitamin A by night.

Culture & Benefits

We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together. It’s just who we are!

Some of the perks of being part of the Medik8 team include:

• Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.
• Rewards: 75% Discount, Annual Performance Bonus, Long Service Awards.
• Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities.
• Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.

Want to do a little more research before you apply?

Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.

Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)

At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products.

Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.

• Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).
• Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.
• Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.
• Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.