Global Change Leadership Architect

Jellycat; Greater London; On-site; GBP 110,000 - 140,000; Full time

Job summary

Jellycat seeks a seasoned Change Leader to own a global change control process across multiple systems and functions. You will partner with the Global Business Transformation Director and senior stakeholders to shape the framework, governance and reporting.

You will lead a multidisciplinary team, drive continuous improvement, ensure risk-based decisions and deliver clear communications to executives worldwide.

Qualifications

• 10+ years' experience in change management or IT delivery.
• 5+ years leading multidisciplinary teams.
• Deep expertise in change management and control frameworks (ITIL/ISO20000, Agile/DevOps).
• A formal change, IT service management or testing qualification (e.g. ITIL, ISTQB, PRINCE2 or Agile/Scrum certifications).
• A strong background in software and system testing practices and methodologies.

Responsibilities

• Own and maintain Jellycat's global change control process end to end, covering intake, impact assessment, prioritisation, build, testing, release and post implementation review.
• Partner with the Global Business Transformation Director and senior stakeholders to define and continuously improve the change management framework, ensuring it scales with the pace and complexity of the business.
• Establishing and maintaining change pipeline reporting, dashboards and KPIs that give leadership a clear, real time view of change volume, risk and throughput across systems and functions.
• Identifying interdependencies and conflicts across concurrent changes, and proactively managing trade offs in scope, timeline and system impact.
• Leading regular Change Advisory Board (CAB) forums with senior stakeholders, recommending decisions on prioritisation, sequencing and go/no go for release.
• Leading, managing and developing a multidisciplinary team of Business Analysts, System Administrators and Testers, setting clear objectives and creating a culture of accountability, quality and continuous improvement.
• Allocating Business Analysts, System Administrators and Testers to changes and initiatives based on skills, capacity and business priority, balancing workload and development opportunities across the team.
• Building team capability through coaching, structured development plans and access to relevant training and certifications.
• Leading the recruitment and onboarding of change management talent as the team and change portfolio grow.
• Fostering strong, collaborative working relationships between the change team and functional and business teams across Jellycat.
• Designing, implementing and continuously improving a consistent global change control methodology, covering impact and risk assessment, approval, build, testing and release.
• Establishing clear governance structures and escalation routes, including change approval authorities and emergency change routes.
• Ensuring every change has a clear scope, justification, risk assessment, test plan and sign-off, together with complete documentation from inception through to closure and post-implementation review.
• Embedding rigorous risk and issue management practices, ensuring risks identified during testing are owned and mitigated prior to release.
• Championing consistent use of change, test and documentation management tools and systems, driving standardisation, quality and audit-readiness across the team.
• Monitoring compliance with governance standards and taking corrective action where changes deviate from agreed processes.
• Building strong, trusted relationships with senior stakeholders and system and process owners across Jellycat, acting as a key point of contact for change delivery.
• Designing and delivering clear, tailored communications for different audiences, from working-level updates through to Executive Committee reporting.
• Ensuring stakeholders are engaged early and appropriately throughout the change lifecycle, managing expectations and building buy-in for change.
• Representing the change management function in senior forums, presenting change pipeline status, risks and recommendations with clarity and confidence.
• Acting as an escalation point for change-related issues, working with sponsors and the Global Business Transformation Director to resolve blockers quickly.

Skills

Change management

ITIL/ISO20000

Agile/DevOps

Stakeholder management

Education

ITIL/ISTQB/PRINCE2 or Agile/Scrum Certification

Tools

ServiceNow

Jira

Zephyr

Confluence

Job description

Jellycat seeks a seasoned Change Leader to own a global change control process across multiple systems and functions. You will partner with the Global Business Transformation Director and senior stakeholders to shape the framework, governance and reporting.

You will lead a multidisciplinary team, drive continuous improvement, ensure risk-based decisions and deliver clear communications to executives worldwide.