Global Change & Adoption Manager — AI Recruitment Technology Rollout

Cpl Group; Greater London; On-site; GBP 78,000 - 106,000; Full time

Job summary

CPL Group in London is seeking a Global Change & Adoption Manager to lead the global rollout of an AI-powered recruitment platform. You will own change and adoption across regions, ensuring a smooth go-live and sustained usage.

Working with project leads and HR partners, you will tailor communications, coordinate training, and manage change champions, addressing readiness risks with a focus on responsible AI and data privacy. This is a six-month, full-time contract located in London.

Qualifications

• Experience leading change for global technology implementations.
• Strong communications and training coordination skills.
• Ability to influence senior stakeholders across functions and time zones.
• Experience managing change champion networks and using readiness assessments.
• Fluent written and spoken English.

Responsibilities

• Own and deliver the global change, communications and adoption plan for the AI rollout.
• Validate and extend readiness assessments across regions; address gaps and risks.
• Engage stakeholders and end-users to secure support and coordinate implementation.
• Mobilize the RS change champion network to support readiness and adoption.
• Adapt communications and training resources for global rollout with local relevance.
• Support ER/NEF/Works Council engagement plans with materials and Q&A.
• Coordinate training delivery with capability and knowledge teams.
• Plan regional engagement sessions and hypercare activities.
• Use adoption metrics and feedback to drive reinforcement and handover.

Skills

Change management

Stakeholder management

Training coordination

Facilitation

Executive influence

Global rollout

Job description

Global Change & Adoption Manager - AI Recruitment Technology Rollout

Assignment: Six months, full-time contract

Function: Recruitment Solutions (RS)

About this role

Help shape how our global Recruitment Solutions teams adopt AI-enabled recruitment. You will lead change and adoption for the global rollout of HiredScore, an AI-powered recruitment platform supporting candidate screening and talent rediscovery - turning a major technology investment into meaningful improvements in how teams work.

Working closely with the Overall Project Lead, Business Lead and cross-functional project team, you will own and deliver the change, communications and engagement approach, from preparation through go-live and post-launch adoption. This hands-on role connects global direction with local needs, building confidence and helping teams use HiredScore effectively and responsibly.

Key responsibilities

• Own and deliver the global change, communications and adoption plan, building on pilot foundations and aligning activities with project milestones and broader RS initiatives.
• Validate and extend or enhance existing change impact and readiness assessments across roles, regions and countries; address gaps, adoption barriers and risks.
• Engage stakeholders and end-users to secure support and coordinate implementation of the change approach.
• Mobilize and manage the RS change champion network, equipping champions to support readiness, global standardization, local engagement and sustained adoption.
• Adapt existing communications and training resources for the global rollout, creating additional content where needed and ensuring consistent, audience-appropriate messaging.
• Support the Overall Project Lead and Business Lead in progressing the established ER, NEF and Works Council engagement and consultation plans, including preparation of materials, Q&A and follow-up coordination with Legal and ER stakeholders.
• Coordinate training delivery working with capability and knowledge management teams and business experts to ensure relevance to RS processes and address local needs.
• Plan and facilitate awareness, go-live and post-launch regional/country engagement sessions; lead change and communications activities during hypercare.
• Use adoption measures and user feedback to drive targeted reinforcement with leaders and champions, capture lessons and ensure a structured handover.

Required experience and skills

• Proven experience leading change for global or multi-country technology implementations, from planning through post-go-live adoption.
• Strong hands-on communications, training coordination and facilitation skills.
• Ability to influence senior stakeholders and collaborate across functions, cultures and time zones.
• Experience managing change champion networks and using readiness assessments, adoption measures and feedback to guide action.
• Strong independent delivery and organizational skills, with excellent written and spoken English.

Preferred / good to have

• Experience in recruitment, HR transformation or HR technology, particularly HiredScore or Workday Recruiting.
• Experience supporting employee representative or Works Council consultation processes, and familiarity with responsible AI and data privacy considerations.
• Recognized change management certification or equivalent practical experience.