Global CAIO Operations Lead — AI Strategy & Delivery

HSBC; Sheffield; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private healthcare

Enhanced maternity pay & adoption"?

Contributory pension scheme

Job summary

HSBC is seeking an experienced Operations Manager to join the Chief AI Office (CAIO) team in the UK. You will design, implement and manage efficient global operational processes for COO activities across the CIO service line, including workforce planning, budgeting and governance.

You will report to the CAIO Tech Operations Director and drive objective alignment, cost control and performance reporting while supporting responsible AI adoption across the bank.

Qualifications

• Experience in managing financial and resource plans within Financial Services.
• Ability to operate in a complex matrix environment.
• Strong communication skills with ability to present to senior audiences.

Responsibilities

• Define and maintain a rolling 3-year Service line workforce plan in line with CAIO Financial Plan and aligned to the wider GCIO & Group workforce & location strategies.
• Responsible for the management of the multi-year Service Line FRP (FTE and $) including budgeting, planning and cost management processes for total spend across Service Line.
• Vendor Management - Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver.
• Responsible for the management and oversight of the Change Portfolio for their Service Line/s. Facilitate the definition of key milestones for all programmes and co-ordinate the setup of these programmes within Clarity.
• Manage Service Line CIO’s commitments across governance forums, writing papers, proactive management of actions

Skills

Financial planning

Portfolio management

Change management

Vendor management

Stakeholder comms

AI adoption experience

Job description

HSBC is seeking an experienced Operations Manager to join the Chief AI Office (CAIO) team in the UK. You will design, implement and manage efficient global operational processes for COO activities across the CIO service line, including workforce planning, budgeting and governance.

You will report to the CAIO Tech Operations Director and drive objective alignment, cost control and performance reporting while supporting responsible AI adoption across the bank.