Global Billing Manager - Lead Strategy & Operations

Ambition Europe Limited; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Referral bonus £200

Job summary

Ambition is partnering with a well-established international law firm to recruit a Billing Manager in London. You will lead the Billing team and oversee operations across two international offices, resolving complex billing matters and driving process improvements.

You will manage WIP, optimise invoicing, report on billing KPIs, and ensure compliance with VAT, AML, and SRA Accounts Rules, while mentoring the billing team and aligning with Partners and business leaders.

Qualifications

• Minimum of 5 years' experience in legal finance, in a billing or revenue operations role of similar scope.
• Proven experience managing a team in a fast-paced, high-volume environment.
• Demonstrable knowledge of VAT, AML, and SRA Accounts Rules.
• A track record of successfully leading and implementing projects.
• Excellent written and verbal communication skills, with the confidence to engage stakeholders at all levels including Partners.
• Exceptional attention to detail and strong organisational skills.
• A credible, composed leader who can inspire performance and support the development of others.

Responsibilities

• Act as the primary escalation point for Partners, ensuring complex billing matters are resolved promptly and commercial objectives are achieved.
• Build trusted relationships with Partners, clients, and business leaders to understand billing expectations and optimise invoicing processes.
• Take overall responsibility for Work in Progress (WIP) management, partnering with Revenue Controllers to maximise billing performance and cash collection.
• Analyse and communicate financial performance through regular reporting on WIP, billing trends, KPIs, and target achievement.
• Direct the end-to-end billing lifecycle across a diverse portfolio of billing arrangements, including e-Billing, e-Invoicing, international, multi-payor, and composite billing.
• Collaborate with business units to ensure client and matter records are structured correctly, reflecting billing protocols, rate arrangements, budgets, tax requirements, and outside counsel guidelines.
• Work with the Director of Financial Operations and international office leadership to deliver a consistent and seamless billing experience across all jurisdictions.
• Lead, mentor, and develop the billing team, ensuring appropriate resourcing, talent development, succession planning, and performance standards.
• Facilitate finance forums, Partner briefings, and training sessions to drive adoption of billing best practices and improve commercial awareness across the firm.
• Identify opportunities to simplify, automate, and standardise billing processes, working closely with global finance teams to enhance operational effectiveness.
• Maintain comprehensive process documentation and ensure all billing activities withstand internal and external audit scrutiny.
• Ensure strict adherence to financial controls, regulatory requirements, firm policies, and governance standards.
• Deliver exceptional levels of accuracy and service while consistently meeting month-end and year-end deadlines.

Skills

Billing management

Team leadership

VAT knowledge

SRA Accounts Rules

Stakeholder engagement

Process improvement

Job description

Ambition is partnering with a well-established international law firm to recruit a Billing Manager in London. You will lead the Billing team and oversee operations across two international offices, resolving complex billing matters and driving process improvements.

You will manage WIP, optimise invoicing, report on billing KPIs, and ensure compliance with VAT, AML, and SRA Accounts Rules, while mentoring the billing team and aligning with Partners and business leaders.