Global Bids & Client Accounts Coordinator

Sothebys; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Sotheby’s is seeking a Bids Coordinator to support bidder registration, account management and data hygiene across global auctions. You will help clients and internal teams navigate bidding processes, establish bidder accounts, and ensure timely processing of bid-related requests in a fast-paced auction environment.

The role emphasizes accuracy, organization and service-minded collaboration across regions. You will manage multiple priorities while maintaining clean client records and

Qualifications

• 2+ years of experience in client service, auction operations, bids, business operations, account management or a similar environment.
• Exceptional attention to detail and accuracy.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills, with a strong client-service mindset.
• Comfortable working with CRM, client account, ticketing or similar business systems.
• Ability to review information critically, identify inconsistencies and resolve routine account issues.
• Strong judgment and ability to elevate issues appropriately.
• Ability to work effectively across global teams and with a broad range of internal stakeholders.
• Comfortable working in a fast-paced environment with changing priorities, particularly around major auction periods.
• Experience with KYC, AML or other client onboarding processes is an advantage.
• Microsoft Excel proficiency is preferred.
• Foreign language skills are a plus.

Responsibilities

• Support the end-to-end bidder registration process across Sotheby’s auctions, ensuring requests are handled accurately and within established service levels.
• Review bidder accounts and registration requests to ensure required information is complete and appropriately recorded before bidding.
• Process and manage bid-related requests, working closely with clients and internal stakeholders to resolve questions or issues in advance of sale deadlines.
• Support the Bids team during peak auction periods, including high-volume registration activity and other time-sensitive sale requirements.
• Identify and elevate registration, account, compliance or bidding issues requiring additional review.
• Provide clear and timely guidance to colleagues and clients on bidding processes, requirements and account status.
• Work collaboratively with Bids colleagues globally to provide consistent coverage and support across regions and sales.
• Create, maintain and update prospective and established client accounts in Sotheby’s systems as part of the bidder registration and account management process.
• Ensure client account information is accurate, complete, well-organized and maintained in accordance with established business rules.
• Identify and resolve routine account issues, including duplicate records, incomplete information and inconsistencies between client records.
• Perform regular account hygiene and reconciliation activities to improve the accuracy and usability of client information.
• Maintain appropriate documentation and audit trails for material client account changes.
• Support routine client account and data-related enquiries from Bids and other internal stakeholders.
• Partner with Operations, Client Strategy, Relationship Managers and other teams to resolve account issues where additional information or action is required.
• Follow Sotheby’s established KYC, AML and client account procedures.
• Ensure required client information and documentation relevant to bidder registration is appropriately gathered, reviewed and recorded.
• Work with Compliance and other stakeholders to resolve account requirements that could prevent or delay a client from bidding.
• Help ensure client accounts are appropriately prepared ahead of key sale and registration deadlines.
• Identify recurring registration or client account issues and recommend practical improvements to workflows, systems and procedures.
• Support testing and implementation of enhancements to Bids and client account management tools and processes.
• Maintain clear documentation and standard operating procedures for core activities.
• Contribute to the development of consistent global ways of working across the Bids team.
• Support the continued integration of routine client account management and data hygiene activities into the broader responsibilities of the Global Bids organization.

Skills

Client service

Auction operations

Account management

Attention to detail

Organizational skills

Communication

CRM systems

Excel

KYC/AML

Team collaboration

Tools

CRM systems

Job description

Sotheby’s is seeking a Bids Coordinator to support bidder registration, account management and data hygiene across global auctions. You will help clients and internal teams navigate bidding processes, establish bidder accounts, and ensure timely processing of bid-related requests in a fast-paced auction environment.

The role emphasizes accuracy, organization and service-minded collaboration across regions. You will manage multiple priorities while maintaining clean client records and