Bids & Client Data Operations Specialist

Cultural Signal; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

Sotheby’s is seeking a Bids Coordinator to support bidder registration and bidding activity across our auctions. You will ensure accounts are properly established, maintained and audited, enabling smooth sale processes.

The role focuses on maintaining clean client records, resolving routine issues, and integrating data hygiene into the Global Bids team’s workflows. Strong organizational skills and client service mindset are essential.

Qualifications

• 2+ years of experience in client service, auction operations, bids, business operations or similar.
• Exceptional attention to detail and accuracy.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills, with a strong client-service mindset.
• Comfortable working with CRM, client account, ticketing or similar business systems.

Responsibilities

• Support the end-to-end bidder registration process across Sotheby’s auctions, ensuring requests are handled accurately and within established service levels.
• Review bidder accounts and registration requests to ensure required information is complete and recorded.
• Process and manage bid-related requests, working closely with clients and internal stakeholders to resolve questions or issues before sale deadlines.
• Support the Bids team during peak auction periods, including high-volume registration activity.
• Identify and elevate registration, account, compliance or bidding issues requiring additional review.
• Provide clear guidance to colleagues and clients on bidding processes, requirements and account status.
• Work collaboratively with Bids colleagues globally to provide consistent coverage across regions and sales.
• Create, maintain and update client accounts in Sotheby’s systems as part of the bidder registration and account management process.
• Ensure client account information is accurate, complete, and well-organized according to rules.
• Identify and resolve routine account issues, including duplicates and inconsistencies.
• Perform regular account hygiene and reconciliation to improve accuracy.
• Maintain documentation and audit trails for material client account changes.
• Support routine client account and data-related inquiries from Bids and other teams.
• Partner with Operations, Relationship Managers and others to resolve issues requiring additional action.

Skills

Attention to detail

Organizational skills

Written & verbal communication

CRM experience

Cross-team collaboration

Client service mindset

Tools

Microsoft Excel

CRM systems

Job description

Sotheby’s is seeking a Bids Coordinator to support bidder registration and bidding activity across our auctions. You will ensure accounts are properly established, maintained and audited, enabling smooth sale processes.

The role focuses on maintaining clean client records, resolving routine issues, and integrating data hygiene into the Global Bids team’s workflows. Strong organizational skills and client service mindset are essential.