Global Benefits Operations Specialist

Marsh; Greater London; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

25 days holiday + buy/sell up to 5

Excellent pension contributions

Private health insurance

Employee assistance program

Lifestyle benefits

Volunteering opportunities

Employee networks

Job summary

Marsh in London is seeking an organised Operations Support professional to assist with the management of Global Benefits Management (GBM) appointments and insu red employee benefits. You will coordinate with local brokers and clients, ensure governance adherence and help drive renewal directions and project timelines.

The role emphasises strong communication, data handling, and the ability to work in a global team. Hybrid working with in-office presence required several days weekly.

Qualifications

• Previous experience in the Insurance, Financial Services or Employee Benefits sectors, working with multinationals.
• Proficient with MS Word, PowerPoint and Excel
• Experience in process building, best practices and/or efficiency projects
• Strong oral, written communication and presentation skills
• Good analytical skills and strong attention to detail
• Ability to work within a global team environment
• Strong self-starter, fast learner, quality conscious and committed to deadlines
• Strong teamwork skills combined with the ability to work independently with minimal supervision.

Responsibilities

• Support the implementation and ongoing management of GBM appointments and maintain client satisfaction, ensuring key activities are completed and internal / external parties are aligned
• Ensure GBM Rules of the Road (governance document) are adhered to by local brokers
• Provide renewal directions / compile project timelines for local brokers and clients
• Outline data / reporting expectations to local brokers and clients
• Maintain internal policy tracking and inventory platforms and support with the management of benefit platforms, where required
• Peer review tasks completed by Centre of Excellence and send deliverables to clients
• Support with sales opportunities and demonstration of our policy tracking and inventory platforms

Skills

Organizational skills

Coordination skills

Client-facing

Communication skills

Attention to detail

Global teamwork

Self-starter

Meeting deadlines

Tools

MS Word

PowerPoint

Excel

Job description

Marsh in London is seeking an organised Operations Support professional to assist with the management of Global Benefits Management (GBM) appointments and insu red employee benefits. You will coordinate with local brokers and clients, ensure governance adherence and help drive renewal directions and project timelines.

The role emphasises strong communication, data handling, and the ability to work in a global team. Hybrid working with in-office presence required several days weekly.