GBM Account Specialist

Marsh McLennan; West of England; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days holiday

Private health insurance

Pension contributions

Employee assistance program

Volunteer opportunities

Employee networks

Job summary

Mercer is seeking an operational support professional to assist in managing Global Benefits Management (GBM) for multinational clients. Based in London with flexible hybrid work, the role focuses on coordinating appointments, ensuring governance compliance, and delivering timely data and renewal directions to brokers and clients.

You will work closely with a global team, contribute to project timelines, and support platform demonstrations while developing your knowledge of insured employee

Qualifications

• Experience in Insurance, Financial Services or Employee Benefits is preferred.
• Strong MS Office skills (Word, Excel, PowerPoint).
• Excellent written and verbal communication abilities.
• Ability to coordinate tasks across global teams.

Responsibilities

• Support GBM appointments and project timelines for local brokers and clients.
• Ensure governance rules are followed by local brokers.
• Provide renewal directions and data/reporting for clients.
• Maintain policy tracking and inventory platforms as needed.
• Peer review Centre of Excellence deliverables before sending to clients.
• Assist with sales opportunities and platform demonstrations.

Skills

MS Word

PowerPoint

Excel

Communication

Analytical

Global teamwork

Deadline-oriented

Job description

Company:

Mercer

Description:

Global Benefits Management (GBM) allows multinational organisations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting.

What can you expect?

The purpose of the role is to provide operational support in respect of the management of a GBM, the associated insured employee benefits and any ad hoc tasks to internal and external parties.

This position would suit an individual who has shown exceptionally strong organisational and co-ordination skills, has a good grasp of insured employee benefits, is comfortable working within a client-facing role and would thrive in a position where the culture is very collaborative.

This position, whilst based in London, offers flexible working with the expectation to be in the office twice per week or as required.

What’s in it for you?

• To join a truly global organisation that can offer excellent career development opportunities
• The chance to be involved with a broad range of projects, relating to employee benefits, supporting clients with specific requirements or issues they are experiencing
• The opportunity to work with global organisations and make a real difference in how they manage and deliver benefits globally
• Be part of a great team of people, with flexible working and a competitive salary
• A comprehensive benefits programs including: 25 days holiday, with the option to buy or sell up to 5 days per year, excellent pension contributions, private health insurance, employee assistance program, a range of lifestyle benefits, volunteering opportunities and to be part of various employee network programs

We will rely on you to:

• Support the implementation and ongoing management of GBM appointments and maintain client satisfaction, ensuring key activities are completed and internal / external parties are aligned
• Ensure GBM Rules of the Road (governance document) are adhered to by local brokers
• Provide renewal directions / compile project timelines for local brokers and clients
• Outline data / reporting expectations to local brokers and clients
• Maintain internal policy tracking and inventory platforms and support with the management of benefit platforms, where required
• Peer review tasks completed by Centre of Excellence and send deliverables to clients
• Support with sales opportunities and demonstration of our policy tracking and inventory platforms

What you need to have

• Previous experience in the Insurance, Financial Services or Employee Benefits sectors, working with multinationals
• Proficient with MS Word, PowerPoint and Excel
• Experience in process building, best practices and/or efficiency projects
• Strong oral, written communication and presentation skills
• Good analytical skills and strong attention to detail
• Ability to work within a global team environment
• Strong self-starter, fast learner, quality conscious and committed to deadlines
• Strong teamwork skills combined with the ability to work independently with minimal supervision.

What makes you stand out:

• Knowledge/experience in global and/or regional insured employee benefits or other insurance Account Management
• Experience managing benefit renewals in conjunction with Flexible Benefits platform providers
• Language skills are a plus and highly desired, but not essential

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.