Global Automation Support Engineer (Hybrid)

Morgan Ryder; Ellesmere; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Employee healthcare scheme

Hybrid working

Job summary

Morgan Ryder is seeking a Technical Support Engineer to join our team, delivering hands-on support for advanced automation and agricultural technology. You will assist customers and field partners with both automated and conventional systems, ensuring effective operation and rapid issue resolution.

This hybrid role includes a rotating 24/7 support schedule, UK and international commissioning, and collaboration with R&D to feed field feedback into product improvements.

Qualifications

• Experience working on live electrical equipment.
• Competent in automation systems, mechanical repair and diagnostics.
• Excellent communicator with the flexibility to travel across the UK and abroad.

Responsibilities

• Provide high-level engineering support for automated and conventional systems and precision technologies.
• Troubleshoot and resolve issues via helpdesk (including participation in a rotating 24/7 support schedule).
• Lead the commissioning of advanced systems both in the UK and internationally.
• Work with R&D to test new solutions and provide feedback from the field.
• Analyse system issues, identify patterns, and contribute to product enhancements.
• Maintain accurate technical documentation and helpdesk records.
• Deliver hands-on training for distributors, dealers, and end-users — both in-person and remotely.

Skills

Live electrical equipment experience

Automation systems

Mechanical repair

Diagnostics

Communication skills

Travel flexibility

Job description

Morgan Ryder is seeking a Technical Support Engineer to join our team, delivering hands-on support for advanced automation and agricultural technology. You will assist customers and field partners with both automated and conventional systems, ensuring effective operation and rapid issue resolution.

This hybrid role includes a rotating 24/7 support schedule, UK and international commissioning, and collaboration with R&D to feed field feedback into product improvements.