Global and EMEA Workplace Experience Lead

JLL; London; On-site; GBP 51,000 - 66,000; Full time

Job summary

JLL is seeking a Global and EMEA Workplace Experience Lead to manage workplace strategies that align with client objectives and enhance employee experience. This role involves leading regional initiatives, managing relationships, and implementing innovative solutions to drive mutual success. As part of a global leadership team, the successful candidate will promote best practices and ensure excellent service delivery across EMEA.

Qualifications

• Proven leadership experience in workplace services or corporate real estate.
• Experience working in EMEA region with cultural understanding.
• Track record of co-creating innovative solutions.

Responsibilities

• Lead strategic partnerships and initiatives in workplace experience.
• Oversee workplace services at client sites across EMEA.
• Manage a team to ensure successful project delivery.

Skills

Stakeholder management

Analytical thinking

Cultural sensitivity

People management

Financial acumen

Education

Degree in business, facility management, or hospitality

Tools

Workplace technology platforms

Job description

Global and EMEA Workplace Experience Lead

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Global and EMEA Workplace Experience Lead

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Position Overview

Global and EMEA Workplace Experience Lead

The Global and EMEA Workplace Experience Lead serves as the primary relationship manager in our vested partnership, co-leading and coordinating the collaborative delivery of exceptional workplace experiences across their global portfolio with specific oversight of the EMEA region. Based in London, UK, this role embodies the principles of our vested relationship with the client: focusing on outcomes rather than transactions, driving shared value creation, and fostering transparency and innovation through true partnership. The successful candidate will champion mutual success, aligning workplace strategy with the client's business objectives and employee experience goals while implementing regional initiatives that support the global workplace experience vision.

Position Overview

Global and EMEA Workplace Experience Lead

The Global and EMEA Workplace Experience Lead serves as the primary relationship manager in our vested partnership, co-leading and coordinating the collaborative delivery of exceptional workplace experiences across their global portfolio with specific oversight of the EMEA region. Based in London, UK, this role embodies the principles of our vested relationship with the client: focusing on outcomes rather than transactions, driving shared value creation, and fostering transparency and innovation through true partnership. The successful candidate will champion mutual success, aligning workplace strategy with the client's business objectives and employee experience goals while implementing regional initiatives that support the global workplace experience vision.

Key Responsibilities

Global Partnership Management

• Serve as the strategic advisor and relationship champion within our vested partnership model, ensuring mutual success and continuous value creation
• Function as a key member of the global leadership team, owning and championing the workplace experience strategy and vision
• Partner with client stakeholders to understand business objectives and co-create workplace experience initiatives
• Co-develop and implement workplace experience standards, programmes, and innovations that enhance employee productivity, wellbeing, and satisfaction
• Collaboratively design and execute workplace experience measurement frameworks tied to mutual success metrics and business outcomes
• Drive continuous improvement through shared data analytics, transparent benchmarking, and collaborative implementation of industry best practices
• Present workplace experience initiatives and outcomes at Quarterly Business Reviews, executive meetings, and client workshops
• Review and analyse Key Performance Indicators (KPIs) to drive data-informed decisions and demonstrate value creation
  
  

EMEA Regional Leadership

• Lead and implement Workplace Experience Programme initiatives across the EMEA region in partnership with operational and support teams
• Oversee the delivery of workplace experience services at client sites throughout EMEA, ensuring alignment with the global employee experience plan
• Identify and build strategic relationships with business partners and client groups across the region
• Plan, manage, and implement site-specific Workplace Experience Programme initiatives tailored to regional needs
• Travel to client sites across the EMEA region to ensure consistent service delivery and relationship management
• Report on regional progress, share innovations and best practices, and celebrate successes across the portfolio
  
  

Team Leadership

• Lead a team of two regional workplace managers (Americas and AsPAC) in delivering on shared outcomes while adapting to local needs and cultural nuances
• Collaborate closely with the Global Colleague Experience Centre of Excellence Lead to ensure consistent service delivery standards worldwide
• Promote Workplace Experience initiatives to business leadership and identify key areas of support for business units
• Engage business resource groups and regional communities, with support from the Communications Team
  
  

Sound like you?

The ideal candidate will bring the following:

Qualifications & Experience

• A degree or diploma in an appropriate discipline such as business, facility management, or hospitality
• Proven leadership experience in workplace services, corporate real estate, or hospitality management
• Strong foundation in workplace experience programme management
• Previous experience working in the EMEA region and/or in a global capacity with understanding of cultural differences
• Track record of co-creating innovative solutions that deliver measurable outcomes
• Experience leading cross-functional and geographically dispersed teams in collaborative environments
• Willingness and ability to travel within EMEA and globally
  
  

Skills & Attributes

• Partnership-oriented mindset with focus on trust, transparency and mutual success
• Exceptional stakeholder management with ability to build trust-based relationships at all levels
• Analytical thinking that translates data into actionable workplace insights
• Ability to balance strategic vision with tactical execution while driving organizational transformation
• Cultural sensitivity across diverse markets with outstanding communication skills
• Financial acumen focused on value creation rather than traditional cost management
• Strong people management capabilities including talent recruitment, development and coaching
• Proficiency with workplace technology platforms and digital experience tools
• Project/programme management expertise with collaborative governance approach
• Outstanding communication skills with ability to engage diverse stakeholders effectively
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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