Global and EMEA Workplace Experience Lead

Jones Lang LaSalle Incorporated; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading global provider in real estate and investment management is looking for a Global and EMEA Workplace Experience Lead to enhance workplace experiences across EMEA. This role focuses on building strategic partnerships and implementing innovative solutions geared towards employee satisfaction and productivity.

Qualifications

• Proven leadership experience in workplace services.
• Track record of co-creating innovative solutions.
• Experience leading cross-functional teams.

Responsibilities

• Serve as strategic advisor within partnership model.
• Lead Workplace Experience Programme initiatives in EMEA.
• Oversee delivery of workplace services and manage relationships.

Skills

Stakeholder management

Analytical thinking

Cultural sensitivity

Project/programme management

Communication skills

Education

Degree or diploma in business, facility management, or hospitality

Tools

Workplace technology platforms

Job description

Global and EMEA Workplace Experience Lead page is loaded

Global and EMEA Workplace Experience Lead

Apply remote type On-site locations London, GBR time type Full time posted on Posted 2 Days Ago job requisition id REQ437858

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Global and EMEA Workplace Experience Lead

Position Overview

The Global and EMEA Workplace Experience Lead serves as the primary relationship manager in our vested partnership, co-leading and coordinating the collaborative delivery of exceptional workplace experiences across their global portfolio with specific oversight of the EMEA region. Based in London, UK, this role embodies the principles of our vested relationship with the client: focusing on outcomes rather than transactions, driving shared value creation, and fostering transparency and innovation through true partnership. The successful candidate will champion mutual success, aligning workplace strategy with the client's business objectives and employee experience goals while implementing regional initiatives that support the global workplace experience vision.

Key Responsibilities

Global Partnership Management

• Serve as the strategic advisor and relationship champion within our vested partnership model, ensuring mutual success and continuous value creation
• Function as a key member of the global leadership team, owning and championing the workplace experience strategy and vision
• Partner with client stakeholders to understand business objectives and co-create workplace experience initiatives
• Co-develop and implement workplace experience standards, programmes, and innovations that enhance employee productivity, wellbeing, and satisfaction
• Collaboratively design and execute workplace experience measurement frameworks tied to mutual success metrics and business outcomes
• Drive continuous improvement through shared data analytics, transparent benchmarking, and collaborative implementation of industry best practices
• Present workplace experience initiatives and outcomes at Quarterly Business Reviews, executive meetings, and client workshops
• Review and analyse Key Performance Indicators (KPIs) to drive data-informed decisions and demonstrate value creation

EMEA Regional Leadership

• Lead and implement Workplace Experience Programme initiatives across the EMEA region in partnership with operational and support teams
• Oversee the delivery of workplace experience services at client sites throughout EMEA, ensuring alignment with the global employee experience plan
• Identify and build strategic relationships with business partners and client groups across the region
• Plan, manage, and implement site-specific Workplace Experience Programme initiatives tailored to regional needs
• Travel to client sites across the EMEA region to ensure consistent service delivery and relationship management
• Report on regional progress, share innovations and best practices, and celebrate successes across the portfolio

Team Leadership

• Lead a team of two regional workplace managers (Americas and AsPAC) in delivering on shared outcomes while adapting to local needs and cultural nuances
• Collaborate closely with the Global Colleague Experience Centre of Excellence Lead to ensure consistent service delivery standards worldwide
• Promote Workplace Experience initiatives to business leadership and identify key areas of support for business units
• Engage business resource groups and regional communities, with support from the Communications Team

Sound like you?

The ideal candidate will bring the following:

Qualifications & Experience

• A degree or diploma in an appropriate discipline such as business, facility management, or hospitality
• Proven leadership experience in workplace services, corporate real estate, or hospitality management
• Strong foundation in workplace experience programme management
• Previous experience working in the EMEA region and/or in a global capacity with understanding of cultural differences
• Track record of co-creating innovative solutions that deliver measurable outcomes
• Experience leading cross-functional and geographically dispersed teams in collaborative environments
• Willingness and ability to travel within EMEA and globally

Skills & Attributes

• Partnership-oriented mindset with focus on trust, transparency and mutual success
• Exceptional stakeholder management with ability to build trust-based relationships at all levels
• Analytical thinking that translates data into actionable workplace insights
• Ability to balance strategic vision with tactical execution while driving organizational transformation
• Cultural sensitivity across diverse markets with outstanding communication skills
• Financial acumen focused on value creation rather than traditional cost management
• Strong people management capabilities including talent recruitment, development and coaching
• Proficiency with workplace technology platforms and digital experience tools
• Project/programme management expertise with collaborative governance approach
• Outstanding communication skills with ability to engage diverse stakeholders effectively

#LI-JA1

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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