Global Account Management Leader & Customer Success

Pearson; Greater London; On-site; GBP 140,000 - 190,000; Full time

Job summary

Pearson is building a global post-sales capability for International Higher Education. As Lead, Client Partner, you will own the frameworks, standards, operating model and ways of working that transform contracts into onboarding, adoption, measurable value and renewal readiness.

This senior role combines capability building, customer strategy and people leadership. You will directly lead Customer Delivery Managers and work with regional sales teams to drive renewal and expansion across

Qualifications

• Significant leadership experience across Account Management, Customer Success or related functions.
• Experience leading multi-regional or international teams.
• Proven ability to design and embed operating models at scale.
• Strong influence within matrix organisations.
• Experience building lifecycle strategies to improve adoption and renewal outcomes.

Responsibilities

• Define and scale global Account Management role expectations and standards.
• Create playbooks and governance models for cross-region consistency.
• Develop operating rhythms and success measures.
• Build scalable onboarding, adoption, value realisation and renewal models.
• Lead and develop Customer Delivery Managers and support Strategic Account Managers.

Skills

Leadership

Account Management

Customer Success

Strategic Thinking

Stakeholder Management

Job description

Pearson is building a global post-sales capability for International Higher Education. As Lead, Client Partner, you will own the frameworks, standards, operating model and ways of working that transform contracts into onboarding, adoption, measurable value and renewal readiness.

This senior role combines capability building, customer strategy and people leadership. You will directly lead Customer Delivery Managers and work with regional sales teams to drive renewal and expansion across