Gigs for Work Partner Manager

Gigs; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Gigs is seeking a Partner Manager for its GfW enterprise accounts. You will own commercial success, ensure partner launch and growth, and coordinate with HR, IT, procurement, and C-suite stakeholders. This is a high-ownership role at the intersection of commercial, product, and operations.

You will manage a nascent book of business, guiding accounts from launch through expansion, renewal, and strategic planning, shaping the future of GfW within large enterprises.

Qualifications

• Must have 5–8 years in enterprise account management, strategic partnerships, or customer success, ideally in B2B SaaS, HR tech, mobility, or enterprise connectivity.
• Commercial ownership: experience owning NRR/ARR/renewal targets, not just involvement.
• Stakeholder complexity: ability to manage multiple senior buyers across functions.

Responsibilities

• Commercial ownership: drive expansion, renewals, and account growth across the GfW portfolio.
• Account health: monitor adoption, seat growth, and health signals; define healthy metrics.
• Enterprise stakeholder relationships: maintain executive-level relationships and run strategic business reviews.
• Product expertise: understand GfW product to surface gaps and feedback with commercial context.

Skills

Enterprise account management

Strategic partnerships

Customer success

B2B SaaS

Job description

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession. Our customers' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

The Role

The Role Gigs for Work is Gigs' enterprise offering - we help businesses give their employees access to world-class connectivity. We're looking for a Partner Manager to own the commercial success of our GfW enterprise accounts: ensuring partners launch well, grow fast, and stay. This is a high-ownership, relationship-heavy role sitting at the intersection of commercial, product and operations. You'll be the primary relationship owner for a portfolio of enterprise GfW accounts, taking accounts from launch through to expansion, renewal and strategic planning. You're stepping into a nascent existing book of business, with a chance to play a fundemental role at the beginning of the development of this critical vertical. The GfW motion is distinct from Gigs' core partner model. Your counterparts aren't product teams embedding connectivity into consumer apps, they're HR leads, IT directors, procurement teams and C-suite at enterprises deploying connectivity across their workforce. You need to speak their language, understand how they measure success, and make Gigs a strategic vendor in every account.

What You Will Do

Commercial ownership

You hold the number. NRR and ARR across your GfW account portfolio are yours to grow. That means proactively identifying expansion opportunities (new employee cohorts, new geographies, new use cases), running renewal conversations with confidence, and knowing when to escalated vs. when to close independently.

Account health

You track adoption rates, seat growth, and health signals, and you act on them before they become problems. You define what a healthy GfW account looks like and hold that standard across your portfolio.

Enterprise stakeholder relationships

You maintain executive-level relationships (VP IT, CIO, CTO, CPO, Head of Procurement) alongside operational contacts. You run business reviews that feel strategic, not transactional. You're the person enterprise stakeholders call when something matters — not just when something breaks.

Product expertise

GfW is an early-stage product relative to Gigs core. You are an expert in the Product and understand how to track performance to a sophisticated degree. Your accounts will surface feature gaps, deployment friction, and new use cases. You feed those back into the product team with commercial context and specificity and you're part of shaping what GfW becomes, not just managing what it is today.

What We Are Looking For

• 5–8 years in enterprise account management, strategic partnerships, or customer success, ideally in B2B SaaS, HR tech, managed mobility, or enterprise connectivity
• Commercial ownership: you've personally held NRR, ARR, or renewal targets, not just been adjacent to them. We'll ask for specifics.
• Stakeholder complexity: comfortable owning relationships with multiple senior buyers in large organisations (HR, IT, Procurement, Finance, C-suite), ideally across more than one function simultaneously
• Product fluency: you don't need to be an engineer, but enterprise connectivity deployments require enough technical understanding to earn credibility with IT and procurement buyers
• Clear, structured external communication: exec updates and business reviews are a core part of the role
• AI-native working style: you default to AI to accelerate account research, prep, reporting and comms. This is a hard…