German-speaking Programmatic Account Manager | EMEA

Sambatv; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Samba is seeking a Programmatic Account Manager to support its growing EMEA client base, with a focus on the German-speaking markets. You will manage client relationships, oversee onboarding, and collaborate with product and engineering to ensure campaigns run smoothly.

Fluency in German and English is required, as is 2+ years in customer success or account management. Training will cover Samba’s programmatic product suite and how to drive campaign optimisations across DSP/SSP ecosystems.

Qualifications

• 2+ years in customer success, account management or technical support, ideally within ad tech or programmatic media.
• Excellent communication and client-facing skills, proactive and solutions-oriented.

Responsibilities

• Act as the primary point of contact for EMEA clients — agencies, publishers and advertisers, focused on the DACH market.
• Lead onboarding and platform training for new clients, and provide ongoing hands-on support across Samba’s programmatic product suite.
• Review campaign briefs, recommend targeting strategies, build custom segments and monitor performance to deliver optimisations.
• Provide hands-on technical support, troubleshooting issues via internal ticketing and working with Product/Engineering as needed.
• Analyse client usage and engagement data to identify opportunities for greater platform adoption and scale accounts.
• Identify and drive upsell and cross-sell opportunities with regular insights, reporting and check-ins.

Skills

German language

English language

Job description

Samba is seeking a Programmatic Account Manager to support its growing EMEA client base, with a focus on the German-speaking markets. You will manage client relationships, oversee onboarding, and collaborate with product and engineering to ensure campaigns run smoothly.

Fluency in German and English is required, as is 2+ years in customer success or account management. Training will cover Samba’s programmatic product suite and how to drive campaign optimisations across DSP/SSP ecosystems.